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PYu2
Partner
321 Views

客户购买USB Blaster II IP,IP-USB2S,现在客户收到一些资料,但是没有收到纸质文中提到的IP文件和DEMO工程,请帮忙解决一下,谢谢!

客户购买USB Blaster II IP,IP-USB2S,现在客户收到一些资料,但是没有收到纸质文中提到的IP文件和DEMO工程,请帮忙解决一下,谢谢!

客户名称:杭州海莱电子科技有限公司

客户英文名称:HANGZHOU HAILAI ELECTRIC TECHNOLOGY CO., LTD.

客户留的邮箱是dev.liu@openfpga.cn

详细信息如附件,谢谢!​

0 Kudos
14 Replies
AR_A_Intel
Employee
195 Views

Hello

 

Welcome to INTEL forum. For further checking can you provide

1) order number

2) your customer PC NICID (Mac Add)

3) copy of invoice ?

And you can also reply/attach your file in private message.

PYu2
Partner
195 Views

Hi,

客户的相关如附件,请查收,谢谢!

现在客户邮件只是收到了ubii_max10_kit.tar.gz文件,但是没有IP和Demo信息,在Quartus软件里面新建工程,也没有找到对应的IP,现在从目前给的资料,无法调试板子,不知道如何去搭建工程?不知道如何操作?我们想应该是有IP和对应的参考Demo,请帮忙看看,是这样的吗?谢谢!​

PYu2
Partner
195 Views

这是我们做的合同,里面有相关信息,谢谢!

AR_A_Intel
Employee
195 Views

Hi

Apologize for the inconvenience happen. Sorry as I read through the Case description, I am not sure on what is the specific enquiry. What do you mean “We think there should be an IP and a corresponding reference demo” are you looking for a license.dat file?

Would you mind helping to further elaborating on what is the specific request? Any error message screenshot or any difficulty that could help on understanding this issue?  

PYu2
Partner
195 Views

Hi

我们现在无法找到这个IP,我们的理解应该是有个工程给我们,我们在10M02里面进行功能添加。但是,我们没有找到这方面的信息,谢谢!

PYu2
Partner
195 Views

Hi

我们的理解是,这个IP-USB2S应该是一个IP,我们在quartus软件里面能够找到,我们可以添加到工程里面使用,目前我们没有找到这个IP,并且也没有参考工程,现在客户收到的资料,如最早的时候说的相关资料。谢谢!

AR_A_Intel
Employee
195 Views

thanks for your explanation. may we know? have customer regenerate a new license in self-service licensing center? if not, could you get customer to regenerate a new license in SSLC

AR_A_Intel
Employee
195 Views

kindly generate your license file in Self Service Licensing Center. Only the license administrator can re-generate the license file. 

 

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

 

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensin...

PYu2
Partner
195 Views

Hi

第一链接进去可以申请license,第二个链接进去只能找到Self-Service Licensing Demonstrations,没有找到相关demo。

现在客户有了license,客户希望使用IP-USB2S,但是不知道如何使用,不知道如何添加?想使用该IP搭建工程,也找不到IP,麻烦看看USB Balster II 板载IP,提供给客户没有IP压缩包相关文件吗?客户如何使用呢,谢谢!

PYu2
Partner
195 Views

Hi

按照链接客户可以生成IP license,但是没有找到参考工程,demo链接也没有,请帮忙提供一下?我也以前购买的客户交流过,是由参考工程提供的,请帮忙确认一下,谢谢!

PYu2
Partner
195 Views

Hi

按照链接客户可以生成IP license,但是没有找到参考工程,demo链接也没有,请帮忙提供一下?我也以前购买的客户交流过,是由参考工程提供的,请帮忙确认一下,谢谢!

AR_A_Intel
Employee
195 Views

Hi, I’m checking with team member on this. Due to Covid-19 situation, our access to hardware and lab is limited for the next 3 weeks. Intel is taking measures to improve this situation but please be informed there may be delay/lack of availability of related testing. We apologize for the inconvenience, but we will do our best to support you

PYu2
Partner
195 Views

Hi

这个Demo或者参考设计,能不能尽早提供啊,客户那边着急使用,谢谢!

AR_A_Intel
Employee
195 Views

Hi, I'm still checking with teammate/marketing team. We will PM you a private message. We apologize for the inconvenience happen.

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