The product has scratches but the outer package is not damaged

[JaneYCao]

Hi  Team,

     My customer reserved product  has scratches but the outer package is not damaged .  We want to know does it affect the use?  pls help  to answer ASAP.

[Farabi]

Hello,

scratches will not affect the functionality of the device, but please make sure you get the device from Intel authorized distributor to maintain the warranty if anything happen.

Application Engineer will refer to QRE regarding this matter, she will get back to you ASAP.

regards,

Farabi

[Zawani_M_Intel]

Dear JaneYCao,

Based on the images provided, these looks cosmetic and should not impacted functionality.

We can confirmed that when it is not a deep scratches and it is not in active area.

Thanks!

Wani

[Zawani_M_Intel]

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. 

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Thank you.