Arria V Starter kit installation software

[MFort6]

hi

i am using Arria V GX starter kit, Quartus 15.0 software. everything went good, but when i want to perform board test using the board test system software i am getting the error. the error is in the attached pictures.

i tried everything reinstalling the test software, changed the path as given in the document.

i am hoping someone can help me.

i also called intel and submitted a ticket

ticket number: 04570225

[AR_A_Intel]

Hello,

Good day

Welcome to INTEL forum. For your information, this Case is duplicate from 04567780 on the same request. Therefore, I’m suggest closing this Case and continue with Case 04567780.

Appreciate much on your cooperation with us.

Thank you