FPGA, SoC, And CPLD Boards And Kits
FPGA Evaluation and Development Kits

BGA Ball Missing

Fahiza
Beginner
321 Views

I would like to continue this discussion in private message. Please initiate communication.

 

Incoming BGA Ball Missing.
2 Pcs BGA part detected missing ball.
Kindly provide disposition.

Jabil P/N : A1822-2155
Affected qty : 2 Pcs
PO : 3012460275
MPN : EP2S90F1508C3

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3 Replies
Farabi
Employee
306 Views

Hello,


This case has been assigned to Application Engineer.

Application Engineer will support your case asap.


regards,

Farabi


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Zawani_M_Intel
Employee
231 Views

Hi Fahiza,


As sent through email, missing ball is mishandling issue which is not cover in warranty.


For your information, Intel PSG perform 100% Ball Scan prior to shipment, so it's unlikely that the device will have been shipped with a missing ball. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units and in the case, the missing solder ball would not pass the open/short test. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products. 


We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling. There is no way to tell if the damages are done before devices leave factory door. Therefore, no RMA/CN will be proceeded due to the missing ball issue reported.


Customer could investigate this to come out some corrective action. Meanwhile, you may refer to the solution below on the maximum downward pressure that can be applied to the top of BGA

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd04172001_4367.html  


Thanks!


Wani


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Zawani_M_Intel
Employee
231 Views

I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread.


Thank you.


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