We purchased the Cyclone 10 GX Development Kit. After co-operate with System Level Solutions (India) Pvt. Ltd. for 3 weeks, we found that the USB3.1 channel can not setup any super speed(5gbps) or super speed plus (10gbps) link , except the high speed(480mbps).
Looks the board testing software provided by intel do not include the USB3.1 channel testing.
Is there tools I could find on INTEL website or I had to return the board ?
Welcome to INTEL forum. Before further discussion. Can you give me a little background/elaborate on current issue, May I know how do you setup the USB3.1, any error messages, any difficulty that could help on understanding this issue?
Sorry for the delay, as I was out of office recently. I’m currently working with our support team regarding your issue. I’ll be updating at soonest.
Appreciate much on your patience with us.
Thanks for your patience. I already feedback your issue to Customer Service for RFD. For further checking, could you provide a copy of invoice showing ship date? You can provide it in private message.
Thanks for your patience. Done checking with Customer Service Team, the div kit board Within warranty. Please communicate Mouser to proceed with the RMA request.
I had contacted with firstname.lastname@example.org. But they said
May I know if you have filed an IPS ticket? If yes, can you provide IPS#?
FYI, RMA flow for dev kit:
1. The warranty period for dev kit is 90 days after purchase
2. Customer / Distributor will first requests RMA via IPS to obtain a IPS#
3. If the RMA is approved against the IPS, customer needs to contact distributor
4. Distributor will send request to Penang CSR referencing the IPS#, original SO# and Serial# of the kits
5. Penang CSR will work with RMA team to issue a RMA# for the return.
Thanks & Regards,
Customer Service Specialist
Programmable Solutions Group
Then I had to go to "my intel"->"my support" to create a ticket, and get response.
I'm very sorry, but for the FPGA development version, Tickets has no way to support it, only FPGA forum support, sorry again.
Intel Support Team
It really make my crazy. What I can do with this?
We apologies for the confusing happen. May I know, did you get your distributor (Mouser) to request RMA? As I communicate with you in my previous reply, you need to get your Distributor to request RMA via IPS. In this case you need to get Mouser to contact email@example.com for RMA request.
I done some checking with support team and I help you open a IPS case. Your dev.kit has been validated under warranty. Contact your local authorized Intel Distributors(Mouser) to request RMA together with the following information:
a) Development Kit S/N 10CGX0000346
b) IPS No. 00408489
c) The debugging steps done: