Cyclone V Development board kit warranty repair

[Martin_1]

Hi, this is new concern. I am enquiring regarding cyclone V GT development that I purchase from digikey. Currently the board is damage. I would like to send for repair. How do I go about it? Do I need to submit warranty information?

Martin

[IntelSupport]

Hello,

Good day

Thank you for using Intel Premier Support. I'm Elina looking into your issue and allow me some time to look into your issue. I shall come back to you with findings.

Thank you for your patience.

Best Regards,

Elina

[IntelSupport]

Hello

Good day,

May i get details of the devkit to check warranty

1)Serial Number S/N:

2)Product Number P/N:

3)DVK Model Name:

and also your information

Name:

Email address:

Company:

Site:

Thank You

Regards

ELINA

[IntelSupport]

Hi,

I wish to follow up with you about this case.

Do you have any further questions on this matter ?

​​​​​​​Else I would like to have your permission to close this forum ticket

Regards,

Elina

[Martin_1]

Dear Elina,

Thank you for the reply:

Here is the information:

1)Serial Number S/N: 5CPCIe00002469

2)Product Number P/N:544-2781-ND

3)DVK Model Name:DK-DEV-5CGTD9N

Email address: martin.tan@ftdichip.com

Company: Future Technology Devices International Limited (Singapore)

Site: Singapore

Best Regards

Martin Tan

[Elina_Intel]

Dear Martin Tan,

Thank you for the information . I will need some time to check with internal team regarding your information devkit that your provided to me. 

Thank you for your patience.

Best Regards,

Elina

[Elina_Intel]

Dear Martin,

After checking with Internal team, unfortunately this device is already out of warranty.

Regards

ELINA

[Martin_1]

Dear Elina,

Thanks Elina. Does it means that I cannot send the board for repair or I can do that but there will be repair cost incurred?

Best Regards

Martin

[Elina_Intel · Accepted solution]

Dear Martin,

After consulting our customer service team, we've determined that your Cyclone V Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options .

I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter.

Regards

ELINA