ERROR: The production ID 0x00000000 of this SOF is not matched with this BTS GUI. Expected production ID is 0x0000AD5E. we are getting this error when we try to debug in "Arria10 SOC board Test System" GUI

[AR_A_Intel]

Hi Sir

Welcome to INTEL forum. May we know is this the board that you use? https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/arria-10-soc-development-kit.html

If not, could you advice. And could you also advice the following

1. Quartus version use

2. Pc OS version use

3. screenshot of error message

Thanks.

[SYadl2]

Hi,

Yes we are using the board which you mentioned.

1.We are using Quartus version: quartus prime pro 19.1

2.PC OS version: NAME="CentOS Linux"

VERSION="7 (Core)"

3. Attached screenshot of error

[AR_A_Intel]

Thanks for update. But before setting up BTS testing, would you kindly help check whether your machine is supported or not (OS) by referring to ling below:

https://www.altera.com/support/support-resources/download/os-support.html         

Based on my understanding, CentOS Linux version is not an officially support OS. An unsupported platform means that some things may work, but others not, and we won't put any resources into debugging or diagnosing. We strongly recommended to use the right OS for Quartus and BTS testing.

[APPU_appu]

arria 10 production ID issue

how to change the production ID or give any solution to solve this issue

The production ID 0x00810014 of this SOF is not matched with this BTS GUI. Expected production ID is 0x0000ACC9.