Welcome to INTEL forum. May we know is this the board that you use? https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/arria-...
If not, could you advice. And could you also advice the following
1. Quartus version use
2. Pc OS version use
3. screenshot of error message
Yes we are using the board which you mentioned.
1.We are using Quartus version: quartus prime pro 19.1
2.PC OS version: NAME="CentOS Linux"
3. Attached screenshot of error
Thanks for update. But before setting up BTS testing, would you kindly help check whether your machine is supported or not (OS) by referring to ling below:
Based on my understanding, CentOS Linux version is not an officially support OS. An unsupported platform means that some things may work, but others not, and we won't put any resources into debugging or diagnosing. We strongly recommended to use the right OS for Quartus and BTS testing.