Error(20072): Incorrect VID settings

[Ppavan]

Hi,

I see the following errors while programming the Stratix 10 MX board :

1. Error(18950): Device has stopped receiving configuration data 

2. Error(18948): Error message received from device: Detected hardware access error. There is a failure in accessing external hardware. (Subcode 0x0032, Info 0x00000000, Location 0x0000B400)

3. Error(20072): A PMBUS error has occurred during configuration. Potential errors: Incorrect VID setting in Quartus Project. The target device fails to communicate to smart regulator or PMBUS Master on board.

4. Error(209012): Operation failed

I am using Quartus 19.2 Prime Pro version. The device ID is  1SM21BHU2F53E2VGS1.

I checked multiple places online. I have tried adding extra power management settings in the qsf file, but none of them worked. Kindly help me in resolving this issue.

Thank you.

[NurAiman_M_Intel]

Hi,

Thank you for contacting Intel community.

Have you try the solution provided in Intel KDB below:

https://www.intel.com/content/www/us/en/support/programmable/articles/000076902.html

Let us know your feedback.

Regards,

Aiman

[Ppavan]

Hi Aiman,

I have already tried the solution you shared.

The same error still exists.

Regards,

Pavan

[NurAiman_M_Intel]

Hi Pavan,

The error occur due to VID setting.

To have the correct setting please refer to the checklist here:

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/support/devices/SmartVID/Smart-VID-Checklist.pdf

I tis very crucial to check and confirm the first to line in the QSF file:

 set_global_assignment -name USE_PWRMGT_SDA SDM_IO11

 set_global_assignment -name USE_PWRMGT_SCL SDM_IO14

Please confirm the correct pin is connecting to your hardware. The SDM_IO pin is depending on your pin setting.

It can be IO1- IO16.

Please ensure the pin is set accordingly to your connection.

Regards,

Aiman

[Ppavan]

Hi,

The problem has been resolved and now we are able to program the device.

Thank you very much for the help.

[NurAiman_M_Intel]

I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.