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I would like to continue this discussion in private message. Please initiate communication!.
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I sent you a private message for this request. You may refer to your inbox.
Thank you. Stay safe!
Wani
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Hi Zawani.
Here is the Customer PN 310-055414, MPN: 5SGXEA4H2F35I3NCV.
Currently we have 15pcs faulty devices MPN 5SGXEA4H2F35I3NCV and want to request a warranty claim from Intel.
Please guide how we shall proceed on this.
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Before RMA (claim), the devices should go through ERMA process. The ERMA result will decide either it is valid for RMA or not.
However, before we agree for ERMA, I need to understand more about your issue. Can you help to provide some failure details ;
1. What is the failure rate? What is the failure rate vs. tested sample? Example: 15 out of 100 units.
2. What is the failure symptom? Please elaborate the failure symptom in detail.
3. How did you determine the failure? Please elaborate the procedures.
Wani
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Hi Zawani,
Regarding details request, possible you may find in the attachment that we had completed earlier.
Enclosed 3 files for you to review.
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There are new update for the case. Please refer to the private message/email for more info.
Wani
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Hi Zawani,
Any update regarding 5pcs that still at Intel side?
Possible Intel can issue a credit note for them so that we can close the case.
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Hi Zawani,
Your prompt feedback is needed to help us close this issue. Looking forward your respond by soonest.
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