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How to RMA a Stratix 10 SX SoC Development Board

dlongtin
Beginner
399 Views

Hi,

 

My employer has purchased a Stratix 10 SX SoC that immediately developed a leak on the closed loop cooling system. I've attempted to file a service request through Intel's website but always end up with the following error:

 

https://premiersupport.intel.com/IPS/Core_IPS_SSO_Error_Customer

 

I can't get past that link to file a RMA. I've found no other chat or request avenue that will allow me to even start the process. The one chat I was able to find was account support, which directed me here. I can't say that I have a ton of faith publicly posting about a hardware failure however. This was a very expensive board with an immediate hardware failure, why so hard to file a RMA?

 

Any links or avenues for support would be appreciated. It's been almost a week that this has been broken and I've gotten absolutely nowhere with Intel Support. 

 

Thanks

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3 Replies
Farabi
Employee
382 Views

Hello,


Application Engineer will process your devkit RMA request.

He will contact you soon.


regards,

Farabi


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AR_A_Intel
Employee
378 Views

Hello

 

Welcome to INTEL forum. Before we go for RMA, could you advice below for warranty checking,

Could you provide the faulty Devkit information?

 

serial number S/N:

product number P/N:

DVK Model Name: 

 

Could you advice your information?

 

Name:

Email Address:

Company:

Site:


For privacy, You can reply/attach your file in private message.


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AR_A_Intel
Employee
337 Views

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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