My employer has purchased a Stratix 10 SX SoC that immediately developed a leak on the closed loop cooling system. I've attempted to file a service request through Intel's website but always end up with the following error:
I can't get past that link to file a RMA. I've found no other chat or request avenue that will allow me to even start the process. The one chat I was able to find was account support, which directed me here. I can't say that I have a ton of faith publicly posting about a hardware failure however. This was a very expensive board with an immediate hardware failure, why so hard to file a RMA?
Any links or avenues for support would be appreciated. It's been almost a week that this has been broken and I've gotten absolutely nowhere with Intel Support.
Welcome to INTEL forum. Before we go for RMA, could you advice below for warranty checking,
Could you provide the faulty Devkit information?
serial number S/N:
product number P/N:
DVK Model Name:
Could you advice your information?
For privacy, You can reply/attach your file in private message.
We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you