How to RMA a Stratix 10 SX SoC Development Board

[dlongtin]

Hi,

My employer has purchased a Stratix 10 SX SoC that immediately developed a leak on the closed loop cooling system. I've attempted to file a service request through Intel's website but always end up with the following error:

https://premiersupport.intel.com/IPS/Core_IPS_SSO_Error_Customer

I can't get past that link to file a RMA. I've found no other chat or request avenue that will allow me to even start the process. The one chat I was able to find was account support, which directed me here. I can't say that I have a ton of faith publicly posting about a hardware failure however. This was a very expensive board with an immediate hardware failure, why so hard to file a RMA?

Any links or avenues for support would be appreciated. It's been almost a week that this has been broken and I've gotten absolutely nowhere with Intel Support. 

Thanks

[Farabi]

Hello,

Application Engineer will process your devkit RMA request.

He will contact you soon.

regards,

Farabi

[AR_A_Intel]

Hello

Welcome to INTEL forum. Before we go for RMA, could you advice below for warranty checking,

Could you provide the faulty Devkit information?

serial number S/N:

product number P/N:

DVK Model Name: 

Could you advice your information?

Name:

Email Address:

Company:

Site:

For privacy, You can reply/attach your file in private message.

[AR_A_Intel]

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you