How to proceed to have the RMA# for 1ST280EY2F55I2LG (Stratix 10) q'ty 1pcs?

[RSang]

we have FPGA device (Stratix 10) failed flying probe test Q'ty 1 pcs from product NPI. After verify, we found the resistance of pin BC41 (VCCT_GXBL1C) vs pin BB43 (Gnd) is low resistance(23 Ohm)  compare good device (286 Ohm). we need to return FPGA device back to Intel for analysis. please help to review.

[Deshi_Intel]

HI, We noticed there is similar failure analysis support request in another forum thread. May I know does it belongs to same issue here ? Same failure unit ? Seeing 2 similar forum thread is confusing to Intel right now. Can I request to close one forum thread and just maintain one forum to avoid further confusion ? The other thing is can you share with us who's your Cisco email contact so that Intel can engage with Cisco as well ? After that, we can then share the failure analysis support instruction to you. Thanks. Regards, dlim

[RSang]

Dear Dlim,

Yes, same failure unit. we agree to close other forum (FPGA DEVELOPERS\PROGRAMMABLE DEVICES).

for Cisco CE : "Alex Pan (yangpan)" <yangpan@cisco.com>

[RSang]

Dear Dlim,

Can you pls review and advise FA number and shipping information ASAP? if you need more information, pls let us know

[Zawani_M_Intel]

Dear Rungurang Sangpratheep,

Understand this is duplicate request for case#04235800.

I will send you a private message for shipping guidelines and instructions.

While waiting for shipment process, could you please provide us :

1. What is the failure symptom? Please elaborate the failure symptom in detail. 

2. When did the failure happen? How did you discover the failure? 

3. How did you determine the failure? Please elaborate the procedures. 

4. Does the failure unit ever working before failure?

5. Did they violate solder re-flow temperature profiles, moisture sensitivity? Please provide the re-flow temperature profiles. 

6. Did you swap the failure device to a known good board? Is the failure following the device or board?

-Wani-

[RSang]

Dear Wani,

Please find the answers inline

1. What is the failure symptom? Please elaborate the failure symptom in detail. 

[CTH]: Flying probe failed pin "VP1P12_VCCT_GXB" impedance abnormal. Pls see detail in FA report

2.When did the failure happen? How did you discover the failure? 

[CTH]: during Flying probe test.

3.How did you determine the failure? Please elaborate the procedures.

[CTH]: Pls see detail in FA report.

4.Does the failure unit ever working before failure?

[CTH]: Never worked before.

5.Did they violate solder re-flow temperature profiles, moisture sensitivity? Please provide the re-flow temperature profiles. 

[CTH]: Peak temperature of reflow soldering on this BGA is 236 degree C follow per supplier recommend (not over 245 degree C).

6.Did you swap the failure device to a known good board? Is the failure following the device or board?

[CTH]:we cannot swaps the component with know good board due to customer not allow to use re-ball component.  Referring verification result FA report confirm relate with BGA device.

[Zawani_M_Intel]

Your request has been approve. I will continue support you ERMA request through private message. Please do let me know if you no receive it. Thanks! Wani

[RSang]

Dear Wani,

the tracking number ref# 104360958664 for F#04238834

[Zawani_M_Intel]

Thank you! I will let you know once i received the package.

Wani

[RSang]

Dear Wani,

Would you please share with us the progress of this case? 

[RSang]

Dear Wani,

Please help to update test result by e-mail first. we need to use the data for update Cisco team

[RSang]

Dear Wani,

Can you update prelim result for this case? Cisco team need to know the progress of this case

[RSang]

Dear Wani,

Would you expedite and provide the update?

[Zawani_M_Intel]

Hi Rungurang,

Please allow me some time to check with our lab team. I will reply you soonest with the current status,

Thanks!

Wani

[RSang]

Dear Wani,

Have you received information update from your team?

[RSang]

Dear Wani,

Have you received the test result from your team ? please kindly share us the result

[Zawani_M_Intel]

Hi Rungurang Sangpratheep,

An update has been provided via private message.

Please do let me know if you not receive it.

Thanks! Have a great day!

Wani

[RSang]

Dear Wani,

I haven't received it. Can you send direct to us?

[RSang]

Dear Wani,

Can you send the FA report to us by e-mail?

[Zawani_M_Intel]

Hi Rungurang Sangpratheep,

Yes, we can. Our team will send you the report by email.

Thanks!

Wani

[RSang]

Dear Wani,

Any update on this? Please kindly advise.