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5288 Discussions

Keysight /Jabil Penang _ A716-0233-01_ARROW ASIA DISTRIBUTION LTD(INTEL)_300921

NurulAidaSaharudin
415 Views

Hi,

Please be informed that we are facing electrical failure.

I will need your help to arrange for Failure Analysis.

 

Refer to attached file for detail information,

NurulAidaSaharudin_1-1633569735651.png

 

 

0 Kudos
4 Replies
Zawani_M_Intel
Employee
387 Views

Hello NurulAidaSaharudin,

 

Thank you for contacting Intel Forum Community.

 

Can you help me to understand further regarding your issue by providing some details as follow :

1. What is failure symptom?

2. How you determine the failure?

3. Any suspected pins?

 

If you have any other further info that you can share, please do let us know.

 

Thanks!

 

Wani

 

 

Please consider of confidential info that you might share publicly. If you need private conversation you may let me know.

NurulAidaSaharudin
347 Views

Hi Wani,

 

Kindly refer to feedback from our internal team. Can feedback RMA by today? Pls expedite. Thanks.

 

  1. What is failure symptom?

Unable to program the respective component on board thru ‘Flex Power Designer’ using JTAG adapter ‘USB-PMBUS ADAPTER’ (Model : KEP 91017 R1A)

  1. How you determine the failure?

Unable to program successfully. Sample programming log below:

NurulAidaSaharudin_0-1634088984076.png

 

  1. Any suspected pins?

Not at the moment.

NurulAidaSaharudin
336 Views

Hi Wani,

 

Any update on above? Kindly revert RMA number to us by today. Thanks.

Zawani_M_Intel
Employee
324 Views

Hi NuruAidaSaharudin,

 

We will continue support your issue through private email.

Thanks!

 

Wani

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