Missing the Intel Quartus Prime Software activation code

[BobbyC]

I purchased a DK-SI-AGI040FES DEV KIT AGILEX-I TXSOC QUARTUSDK which is supposed to include a one-year license for Intel Quartus Prime Software. There was nothing about the activation code included with the shipment, so I contacted Intel for help who informed me they do not offer support for this product and directed me to this forum. Not sure if anyone can help but I basically paid $15,000 for a paperweight. Wondering if anyone else experienced the same issue with similar products and how they were able to resolve the issue. 

[AR_A_Intel]

Hi

Welcome to Intel forum. May we know, is this the board you refer to:

https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/si-agi040.html

[BobbyC]

Hello

Thanks for responding. Yes that is the board I am referring to. 

[AR_A_Intel]

Hello,

We will be checking with customer service team. Meanwhile, could you provide details for verification check?

Name :

Email add:

Company Name :

Company Address :

NICID(Mac Add) :

For privacy, reply/attach file in private message.

[BobbyC]

My name is Bobby Carlin. My email address is bobbycarlin@effectphotonics.com and the name of the Company is Effect Photonics. We are located at 3 Mill and Main Place, Suite 100, Maynard, MA 01754. I am not sure where to find my NIC ID.

[AR_A_Intel]

We PM you a private message. Hope you received it.

[AR_A_Intel]

We do not receive any response from you to the previous reply/answer that I have provided in private message. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[AR_A_Intel]

We do not receive any response from you to the previous reply/answer that I have provided in private message. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you