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Self Service Licensing Center (SSLC) faulty

dpa
Novice
1,723 Views

Hello,

 

I am trying to get a free license for Questa Starter Edition, which is why I need to use the Self Service Licensing Center (SSLC).

The latter seems to be faulty.

After I log in using my existing account, I see a picture with a black-coloured circle and the word 'Finish' under it.

According to the text instructions on the same page, I shall 'confirm the account and sign in'; however, there is no possibility available to confirm anything. The only thing one could do is to press a button named 'Next: Verify'.

After pressing 'Next: Verify', the page states Intel were setting up my account. Next step would be to receive a confirmation e-mail; however, no such e-mail comes.

In case no e-mail comes, the user shall contact customer support through a web link. The corresponding link is faulty, too.

How can one get a license for Questa Starter?

Thank you very much for your support.

 

Regards

6 Replies
nverd1
Beginner
1,707 Views

I am having the same issue.  It seems like previous threads with the same issue were only solved when an employee joined.

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AR_A_Intel
Employee
1,680 Views

Hello

 

Welcome to Intel forum. Could you @dpa @nverd1 help clear your web browsers cache/temporary internet files (if possible, shutdown your PC and restart back) and sign back to SSLC (https://licensing.intel.com/eval-free-licenses) using Google chrome and see how things go.

 

Else, if still facing error. Kindly advise the following for further checking.

Name :

Email Address :

Company/University Name :

Company/University Address :

NICID(Mac Add) :

computer name:

 

You can also reply/attach your file in private message.


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dpa
Novice
1,674 Views

Dear AR_A_Intel,

 

thank you very much for your reply.

 

I followed the above instructions but I am still facing the error.

So, I need to provide account data via private message.

 

Could you please provide instructions about how one could send you such a private message?

 

 

Regards

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AR_A_Intel
Employee
1,661 Views

@dpa we PM you a private message


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dpa
Novice
1,644 Views

I managed to generate the license I needed in SSLC using Safari on OS X.

Thanks a lot for your support.

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AR_A_Intel
Employee
1,640 Views

Sounds good, thanks for sharing and hope everything is working well at your side. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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