FPGA, SoC, And CPLD Boards And Kits
FPGA Evaluation and Development Kits
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
5416 Discussions

Self Service Licensing Center (SSLC) faulty

dpa
Novice
320 Views

Hello,

 

I am trying to get a free license for Questa Starter Edition, which is why I need to use the Self Service Licensing Center (SSLC).

The latter seems to be faulty.

After I log in using my existing account, I see a picture with a black-coloured circle and the word 'Finish' under it.

According to the text instructions on the same page, I shall 'confirm the account and sign in'; however, there is no possibility available to confirm anything. The only thing one could do is to press a button named 'Next: Verify'.

After pressing 'Next: Verify', the page states Intel were setting up my account. Next step would be to receive a confirmation e-mail; however, no such e-mail comes.

In case no e-mail comes, the user shall contact customer support through a web link. The corresponding link is faulty, too.

How can one get a license for Questa Starter?

Thank you very much for your support.

 

Regards

6 Replies
nverd1
Beginner
304 Views

I am having the same issue.  It seems like previous threads with the same issue were only solved when an employee joined.

AR_A_Intel
Employee
277 Views

Hello

 

Welcome to Intel forum. Could you @dpa @nverd1 help clear your web browsers cache/temporary internet files (if possible, shutdown your PC and restart back) and sign back to SSLC (https://licensing.intel.com/eval-free-licenses) using Google chrome and see how things go.

 

Else, if still facing error. Kindly advise the following for further checking.

Name :

Email Address :

Company/University Name :

Company/University Address :

NICID(Mac Add) :

computer name:

 

You can also reply/attach your file in private message.


dpa
Novice
271 Views

Dear AR_A_Intel,

 

thank you very much for your reply.

 

I followed the above instructions but I am still facing the error.

So, I need to provide account data via private message.

 

Could you please provide instructions about how one could send you such a private message?

 

 

Regards

AR_A_Intel
Employee
258 Views

@dpa we PM you a private message


dpa
Novice
241 Views

I managed to generate the license I needed in SSLC using Safari on OS X.

Thanks a lot for your support.

AR_A_Intel
Employee
237 Views

Sounds good, thanks for sharing and hope everything is working well at your side. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


Reply