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Stratix 10 FPGA development kit is getting heated and turned off automatically

Vivek_tiwari
Beginner
473 Views

Hi,

 

My Stratix 10 FPGA Development  kit is getting heated and getting turned off after ~30 mins .

I have tried removing fan and applying thermal paste but I do not see any change .

It's a brand new FPGA board.

 

Thanks,

Vivek

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4 Replies
AR_A_Intel
Employee
453 Views

Hello,

 

Welcome to INTEL forum. May we confirm is this the board that you use? ES or Production board?

https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/kits-s10-tx-si.html


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AR_A_Intel
Employee
435 Views

Hi

 

Thanks for update. We can help you with board RMA (return merchandise authorization). Before getting the defective board to RMA. Intel requires details information for RMA (Failure Analysis) request. Please help to answer questions below in order for us to better understand your position.

 

1. When did the failure happen? How you discover the failure?

2. How did you determine the failure? Please elaborate the procedures.

3. Does the failure unit ever working before failure?

4. Did you swap the failure board with a known good board? Result?

 

Thank you


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AR_A_Intel
Employee
397 Views

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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