Intel Arc a750 Doesnot support photoshop 3d

[Nayempid]

Hello, intel hardware engineers and software developers：

       I received my newly bought intel Arc A750 graphic card recently, and then I installed the drivers correctly according to the official operation instructions. I am a 3D designer , and I use Adobe Photoshop 2024,  a lot in my daily work. However, when I used Photoshop, I found this GPU not support. I suspect that the driver of the graphics card has not developed and optimized it. Could you please check whether this problem exists and how to solve it? Because it's a very big issue for me and 3D designer .  I am using a750 for 4 months,

My Current driver version 31.0.101.5448

Please Help me as early as possible

[RamyerM_Intel]

Hello Nayempid, 

Thank you for posting in the communities. To identify the cause of the error message, I want to determine the specific system that you are using. As such , please share with us your SSU logs. Additionally, were you able to use the Adobe Photoshop 2024 before? What version of this software is currently installed in your system? I also noticed it mention the Performance Preferences settings. Would you be able to show us a screenshot of this as well? I will be waiting for your reply. 

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Nayempid, 

I hope this message finds you well. I'm reaching out for an update on the information we previously requested. Could you please provide the details at your earliest convenience? This will help us determine the appropriate next steps to resolve the issue at hand.

Ramyer M.

Intel Customer Support Technician 

[NormanS_Intel]

Hello Nayempid, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer