游戏《航海世纪》崩溃

[LoveYuan]

我使用thinkpad L14 gen3笔记本电脑（i5-1235U处理器），尝试进入游戏《航海世纪》，每次进入游戏后，不到1分钟的时间就会游戏卡死、崩溃。之前我使用的是Thinkpad L440笔记本（i5-4300M）是完全没有问题的。 驱动已经尝试过OEM驱动以及英特尔的最新驱动，都无法解决问题。

[VonM_Intel]

Hi, LoveYuan.

Thank you for posting in our Community.

Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.

Given that your previous ThinkPad L440 notebook had no issues running the game, it's puzzling that you're encountering freezes and crashes on the newer device. Since you've already tried both the OEM driver and Intel's latest driver without success, it's possible that there might be other factors at play. Have you checked for any compatibility issues between the game and your specific hardware configuration? Sometimes, certain combinations of hardware and software can lead to unexpected issues.

Additionally, it might be worth exploring if there are any specific settings or optimizations recommended for running Age of Sail on newer hardware. Sometimes, tweaking graphics settings or adjusting compatibility settings can help resolve compatibility issues.

Finally, knowing your processor and laptop model is a good start, but I could still use more information about your system configuration. Please run the Intel SSU report and share the results with me so I can verify details such as OS build, driver version, errors logged at the system level, etc.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LoveYuan.

I hope you are doing fine.
Were you able to check the previous post? 
Kindly let us know if you still need assistance. 

Best regards,
Von M.
Intel Customer Support Technician

[LoveYuan]

Hello, I still need help. Here is SSU report. I have tried all ways as i can, eg. changing graphics settings, but xe graphics don't work normally.

[VonM_Intel]

Hi, LoveYuan.

Thank you for your prompt response. 

We will do further research on this matter and post the response on this thread once available. 

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LoveYuan.

Apologize for the delayed response.

If you're experiencing freezing and crashing with "Age of Sail," here are some steps you can take to attempt to resolve the issue:

1. Verify Game Integrity:

• If you're playing on Steam, go to your Library, right-click on the game, select "Properties," go to the "Local Files" tab, and click on "Verify Integrity of Game Cache." This will check for any missing or corrupted files and repair them.

2. Check Antivirus Software:

• Your antivirus might be blocking the game. Try disabling it temporarily to see if that resolves the issue. Remember to exclude the game from your antivirus threat list if it's being blocked.

3. Lower In-Game Settings:

• Try lowering the game's graphics settings to see if that prevents crashes.

4. Run System File Checker:

• Open Command Prompt as an administrator and type sfc /scannow to scan for and restore corrupted system files.

Furthermore, to gain a deeper understanding of the issue, It would be a great help if you could provide us with the following information:

• Could you please confirm the platform on which the game is being played? Is it Steam or a different digital distribution service
• When the system crashes, does it display any error messages? If there's an error message, what is the error message?
• Has there been an attempt to reach out to the game's developer regarding this issue?
• Update the graphics driver to version 31.0.101.5445.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[LoveYuan]

Thanks for your reply. 

1. Verify Game Integrity: it is a independent game, and running by downloaded and decompressed, and i have tried re-download several times.

2.Check Antivirus Software: the OS is only using the windows defender.

3. Lower In-Game Settings: the game is using the lowerest graphhics settings.

4. Run System File Checker: the OS has been re-setuped WIN10 or WIN11 for serveral times. 

5.(a) it is a independent game and running by downloaded and decompressed.

(b) an error message appear in the OS logs. Please see the shots.

(c) the game's developer has no idea.

(d) I have tried the driver version 31.0.101.5445 and 31.0.101.5448 and 31.0.101.5518.

[VonM_Intel]

Hi, LoveYuan.

Thank you for providing these details.

I understand that you've attempted to re-download the independent game multiple times without success and configured some In-game settings, but the issue still the same.

However, further investigation is required on this matter, and we will provide a response on this thread once it becomes available.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LoveYuan.

Apologies for the late response.

Could you provide us with the direct link to the download source of the game? We understand it is an independent game, and while our research indicates that Steam is the usual platform for its download, your guidance on this matter would be invaluable for our replication process.

Looking forward to your response. Have a nice day!

Best regards,
Von M.
Intel Customer Support Technician

[LoveYuan]

Game Website: https://vc.woniu.com/

Game Download Page: https://vc.woniu.com/2j/download.htm

Game Direct-Download link: http://vc.client.dl.woniu.com/240425/voyage.rar

Game Account Register Page: https://www.woniu.com/account/register/index.html

[VonM_Intel]

Hello, LoveYuan.

Thanks for sharing the download resources. I'll make sure to check them out, conduct additional research, and investigate further. I'll return to this thread with my findings as soon as possible.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, LoveYuan.

I highly appreciate your patience and understanding.

We are currently in the process of conducting further investigation and analysis regarding the reported issue with the game. Have you attempted to update your Intel UHD Graphics driver to the latest available version? Additionally, I've noticed that you've provided screenshots depicting the problem. In order to facilitate our investigation and potentially replicate the issue, could you please furnish us with a crash dump file? You can generate one by following this link: [Generate a kernel or complete crash dump], and then kindly forward it to us.

Furthermore, we would appreciate it if you could inform us whether you've encountered the same issue on any other system. This comparative analysis will aid us in pinpointing the source of the problem. Additionally, have you consulted the Lenovo support site to see if this issue has been documented or addressed?

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[LoveYuan]

please make sure whick type of crash dump file, kernel memory dump OR complate memory dump? 

and how can i forward it to you, as a large file of 16GB?

[VonM_Intel]

Hi, LoveYuan.

I appreciate your response.

Please provide us with both the crash dump files for kernel memory and the complete memory dump. You can generate them by following this link: [Generate a kernel or complete crash dump]. Additionally, you can compress and convert the files into a zip file and share them with us via a Google Drive link. Since the files contain confidential information, please let us know if you prefer to send them via email.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LoveYuan.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[LoveYuan]

Because of I'm in china mainland, I am unable to access Google Drive. I also tried the newest version 31.0.101.5534, and the trouble is continuing.

[VonM_Intel]

Hi, LoveYuan.

Thanks for the update.

I understand that you're encountering difficulties accessing Google Drive due to your location in mainland China. Despite trying the latest version (31.0.101.5534), the issue persists. This could be due to regional restrictions imposed in China. Have you explored alternative methods, such as using other file-sharing services that might be accessible in your region?

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[NormanS_Intel]

Hello LoveYuan,

I wanted to check if you had the chance to review the question we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello LoveYuan, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer