'Asphalt Legends United' Graphics Discoloration Issues

[Risinglion21]

I installed Asphalt Legends United game today from 'Steam'. But then I noticed an issue. Whenever I joined a race, a weird discoloration issue will occur. It starts occuring from the second race after game launch. That is, after launching the game, if we join a race, the issue will not occur. But if we join any other race after that, it starts happening.
My Laptop Specs:

CPU: i5-1035G1
GPU: Intel UHD Graphics

Ram: 8gb

I have played the game before, but this didn't happen then. I uninstalled it about 3 months back and installed it now, and this started happening.

Steps I tried:

1. Using the latest driver: 30.0.101.2134 (I was already using the latest driver)

2. Downgrading to older drivers: I tried about 3 older drivers from different times. Nothing solved the issue
3. I already have the latest version of Windows 11( Build 26100.3323) as well as the game.
4. It started as soon as I installed the game.
5. I tried the ' Microsoft Store' version of the game, still the exact same issue.
6. I tried changing the game graphics settings but still no improvements.
5. I have attached a video of the issue along with the graphics settings within the game.(Sorry for the low resolution. I had to compress it to below 23 mb. The texts are still readable).

So, please give me a solution for this problem.

[Earl_Intel]

Hi Risinglion21,

Thank you for posting in the communities!

Upon checking, the issue is fix on Intel Graphics Driver version: 31.0.101.4672 or newer driver.

• Source link: Discoloration Issue When Playing Asphalt 9* with Intel® Arc™ Cards

Give us an update if there will be changes on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[Risinglion21]

As you can see, I am on Intel UHD Graphics, but you gave me the driver for arc and iris xe graphics, which is not supported by my gpu. Is there a fix available for my gpu?
Graphics: Intel UHD Graphics
Processor: Intel Core i5-1035G1
Current driver version: 31.0.101.2134(latest one available as of me writing this)

[7adhu_1]

i am also experiencing this same issue on my device 

pc spec
GPU : Intel(r) UHD Graphics
CPU : i3-1005G1

[Risinglion21]

It seems like it only happens in this gpu: Intel UHD Graphics G1(denoted by the G1 after the processor name)

[Risinglion21]

And i don't know what happened but now the glitches start happening from the first race itself.

[Earl_Intel]

Hello Risinglion21,

Thank you for sharing this update with us.

Apologies for the confusion on the troubleshooting, no worries, I will further investigate on this.

To assist us on the investigation, kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have: Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[7adhu_1]

Here is an another scan we both have the same problem so i think it might help to find the error or the problem

[Risinglion21]

Here's the SSU scan you asked for.

[Earl_Intel]

Hello Risinglion21,

Thank you for sharing the SSU logs.

I will review the provided logs and will get back to you on this thread with an update as soon as possible.

Hi 7adhu_1,

Thank you for sharing the SSU logs with us, for us to better focus on your concern, kindly create a new thread.

Best regards,

Earl E.

Intel Customer Support Technician

[7adhu_1]

hi intel me and risinglion has the same issue thats why im also posting my issues here

[Earl_Intel]

Hi Risinglion21,

I'm still currently investigating the issue that you have while playing Asphalt Legends United.

• Can you please elaborate with us more about the issue you're experiencing on your system? is it artifacts, graphics glitches, etc.
• Can you describe to us how the game is encountering discoloration?

Hello 7adhu_1,

I understand that you're having similar issues with Risinglion21, but for us to prioritize and focus on your concern, we recommend you create a new thread.

Best regards,

Earl E.

Intel Customer Support Technician