Bug with the last update Intel Arc & Iris Xe on my laptop

[Valnight]

Hello,

I recently downloaded an update for Intel Arc & Iris Xe, Intel® Graphics Driver version 32.0.101.6083/32.0.101.5736 using the Intel Driver Assistant. I don't remember exactly which version I had before, but it was the one that came with my PC when I bought it in November 2023.

Since then, I've been experiencing major graphic issues with many applications. For example, Nvidia Geforce Experience shows a black window, the same happens with Overwolf. Additionally, many games no longer launch at all due to crashes caused by insufficient graphics.

The issues are resolved when I revert to version 31 of the Intel® Graphics Driver (specifically, version 31.0.101.5592 downloaded directly from Intel's website). However, after installing this previous version, if I turn off or restart my PC, the issues return, and I'm forced to reinstall the older driver version again.

I'm not sure what to do, whether I should block updates for my GPU driver, or if there's something misconfigured on my laptop that I need to adjust for the latest updates to work properly.

here are the specifications of my laptop:

Victus by Hp Gaming Laptop 16-r0xxx

core: 13th Gen Intel(R) Core(TM) i5-13500H 2.60 GHz

Windows 11 Home Version: 23H2

Thank you in advance.

[DeancR_Intel]

Hi Valnight,

Thank you for posting in the community!

Apologies for the delay on my response. Just to add, we supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

I suggest doing clean installation of the graphics driver from your OEM. Here's the link for your reference

Clean installation:

Clean Installation of Intel® Graphics Drivers in Windows*

HP graphics driver:

Victus Gaming Laptop 16-R0XXX (9E5J2U8) Software and Driver Downloads | HP® Support

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Valnight,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Valnight,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician