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Cant cange my aspect ratio in games

DeoGray
Beginner
1,795 Views

soo i was using windows 10 normal and play in any resolution i want after a time i can only use 16*9 i cant change it soo i format my laptop and installed all the drivers everything back to normal and today same thing happend again and i dont know how to fix it can you help me

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12 Replies
IsaacQ_Intel
Employee
1,762 Views

Hello @ DeoGray

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

 

1.      Which games are you having this issue?

2.      When did this issue start to happen? Was it after any software update? Please give us more details.

3.      Is the issue related to the aspect ratio or to the resolution? Or both?

4.      What steps have you taken besides updating your drivers and formatting your pc?


Also, please provide us with the following:


IGCC Report: Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.


SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.



In case you would like to get more information about this issue, feel free to review the following article(s):


The Stretched Resolution Setting Isn't Working in Games

 

Video Output from Laptop is not Scaled Properly on an External Display

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


DeoGray
Beginner
1,730 Views
Soo about the game i have this problem in far cry 4 gta v and far cry 3
This usue start automatically i dont know why and how and it happend aspect and resolution both of them i cant change it at all
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Jean_Intel
Employee
1,717 Views

Hello DeoGray,

 

We appreciate the information you provided. However, we noticed that there is some information missing. Please, share with us the following:

  • What steps have you taken besides updating your drivers and formatting your pc?
  • Is this issue present on your laptop's embedded display?

 

We also would like to request system reports to have additional details about your system. Please, provide us with the following:

 

  •  Intel System Support Utility (Intel SSU) report.
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

  • Intel® Graphics Command Center report:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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DeoGray
Beginner
1,708 Views
Well i update my drivers using drivereasy and ive been using it for too long on my old laptop and i formatted my laptop because this problem happend to me before i know how to format a pc and i know exactly how step by step m good at it when i formatted my laptop and installed all my drivers everythin was normal my games work fine a can lower my resolution and change it but now i cant that happend automatically i dont know why i deleted display driver and installed it again from window itself nothing changed
And noo i can change my laptop resolution anytime it only effect some games modern games only like i said gta v far cry 4 ect ... And ive done your steps that u send to me and nothing happend too
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AlHill
Super User
1,707 Views

Please do yourself a favor and NOT use 3rd party driver sites like driver easy.  You never know what information from your machine they are uploading (and to what country it is going), and you never know what payload is in the packages they are downloading.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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DeoGray
Beginner
1,706 Views
Well i deleted the driver i installed from driver easy and installed it againf from windows itself nothing changed what should i do format my laptop again ?
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IsaacQ_Intel
Employee
1,681 Views

Hello @DeoGray

 

Thank you for your reply.


As we requested before, please send us the following:


  •  Intel System Support Utility (Intel SSU) report.
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

  • Intel® Graphics Command Center report:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.


 Also, did you make a clean/fresh installation of the OS?


Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from the Intel BETA driver. The DDU tool will eliminate all drivers and leftover files from previous driver versions.


Best regards,

Isaac Q. 

Intel Customer Support Technician


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DeoGray
Beginner
1,667 Views
I did instal intel ssu and command center and did all your step and now i intalled ddu and im trying it
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IsaacQ_Intel
Employee
1,663 Views

Hello @ DeoGray

 

Thank you for your reply.

 

Just for your information, we need the txt file of the SSU and the IGCC software. Please attach that file to this thread.

 

SSU and IGCC report are not troubleshooting tools, are only to check all the specs of your PC and will help  us to troubleshoot your issue. So that’s why we need that information.

 

 Also, did you make a clean/fresh installation of the OS?

 

DDU, is a driver removal tool that can help you completely remove AMD (ATI), NVIDIA and Intel graphics drivers, Realtek audio driver from your system, without leaving leftovers behind (such as registry keys, folders, files, and driver store). This is to uninstall your drivers. But it will be necessary to install the latest driver for your graphics card.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician

 

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DeoGray
Beginner
1,657 Views

okay wait i will send you ssu and igcc and about os instalation its fresh and i used DDU it removed the driver and wheni installet again its the same problem it keep saying before deleting making restore point and i will send you like a said SSU and IGCC when i download IGCC again

 

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DeoGray
Beginner
1,651 Views

okay here the SSU and IGCC

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IsaacQ_Intel
Employee
1,629 Views

Hello @DeoGray

 

Thank you for your reply.


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website, website helpful to address your request.  

 

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".

 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards,

Isaac Q. 

Intel Customer Support Technician


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