Dead space remake (2023) red flares bug with intel UHD graphics

[Isaac_clark]

Dear Intel Community Support Team,

I am writing to report an issue I am experiencing with the Dead Space remake.

I am using an Intel Core i7 processor and Intel UHD graphics.

Specifically, there are the already mentioned red flares in the game.

I hope you can assist me in resolving this issue or provide guidance on any updates or solutions that may be forthcoming.

Thank you for your attention, and I look forward to your response.

Best regards.

[VonM_Intel]

Hi, Isaac_clark.

Thank you for posting in our Community and sharing the details regarding the issue you're facing with the Dead Space remake. I understand that you’re encountering red flares in the game while using Intel UHD graphics with your Intel Core i7 processor. To better understand the issue, could you let me know if the red flare problem occurs consistently, or does it happen only at certain points in the game or under specific conditions? Additionally, if possible, could you provide screenshots that show the red flares in the game? Have you also encountered any error messages or crash reports when this happens? This information will help me further isolate the cause of the issue.

If you've already taken any steps to resolve the issue prior to reaching out, please share those details with me, so we can avoid repeating any unnecessary actions. Furthermore, I’d also like to gather more information, including the exact driver versions and any system errors. To assist with this, please use the Intel SSU tool to collect detailed information about your system setup. This will help us identify the underlying cause of the issue.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Isaac_clark]

Hi,

no error message or crash, the game goes smooth but with these red glowing walls.

Here linked, there are the details given by intel ssu tool. I have seen a similar report on this same issue so i will put the link of that where screens are visible:  

https://community.intel.com/t5/Gaming-on-Intel-Processors-with/Dead-Space-Remake-Red-Glow-bug-on-Intel-Iris-Xe-on-OnexPlayer-1S/m-p/1533753

Best regards,

A.P.

[VonM_Intel]

Hello, Isaac_clark.

Thanks for the details. It's great to hear that there are no error messages or crashes, but I understand the concern with the red glowing walls. I’ll take a look at the Intel SSU report and the link you provided. Based on the similar issue shared, I'll investigate further and let you know the next steps.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Isaac_clark.

Thank you for reporting this issue and for your patience. Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users.

We will continue to improve our software performance and compatibility throughout 2025 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Additionally, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician