Driver update

[Moudjib]

Hello i have an intel iris xe card . I noticed the latest driver update highlights changes for the other cards but dosnt mention IRis could u confirm if it fixes oblivion for xe too or if its even possible to play oblivion on iris xe. thx

[Mike_Intel]

Hello Moudjib,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the brand and model of your processor?
2. What is the brand and model of your system?
3. Can you share the link of the information that you found for me to check it?
4. can you also further explain the issue that you encounter with Oblivion?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Moudjib]

Hello thx for the reply

this is the link of the update Intel® Arc™ & Iris® Xe Graphics - Windows*

this the specs

Edition Windows 11 Home
Version 23H2
Installed on ‎12/‎04/‎2025
OS build 22631.5189
Experience Windows Feature Experience Pack 1000.22700.1077.0

Device name CP
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 8F7551CD-78E1-4727-AED7-981A3AE6D9AB
Product ID 00342-21948-43325-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

and for my problem with oblivion i cant launch the game it gives me a dx12 error although i have level 12_1 so i wanna know if the update actually fixes it or if the pc just cant run the game

[VonM_Intel]

Hello, Moudjib.

Thank you for sharing the latest driver update for your Intel Iris Xe graphics card. Based on the release notes for the latest Intel Arc & Iris Xe Graphics driver update (version 32.0.101.6737), the update primarily highlights improvements and support for Intel Arc GPUs and other specific models. Unfortunately, it does not explicitly mention fixes for the Iris Xe graphics card or compatibility improvements for Oblivion. Regarding your issue with launching Oblivion and encountering a DirectX 12 error, it's possible that the game may have specific requirements or compatibility issues that are not fully addressed by the Iris Xe graphics card. While your card supports DirectX 12 (feature level 12_1), there might be additional factors at play, such as driver optimizations or game-specific patches. Could you provide the full error message or a screenshot of the exact DirectX 12 error you’re encountering when attempting to launch Oblivion? Does the oblivion launch or behave differently if you disable any other non-essential applications or background processes while trying to run it?

These questions aim to narrow down potential causes, gather additional relevant information, and help explore possible solutions systematically.

Best regards,

Von M.

Intel Customer Support Technician

[Moudjib]

Hi this is the error that I encounter I have gotten it for a couple more games like lords of the fallen and remnant 2 but didn't really care much for those games anyways. 

I also did some research and found that the game may be looking for feature 12_2 is there anyway to bypass that? 

[Mike_Intel]

Hello Moudjib,

Thank you for the update.

Let me gather additional information regarding this issue.

1. What is your game launcher?
2. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Moudjib,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Moudjib]

Hello sorry for late reply 

I did some research and Found that it's impossible to run on my pc 

Thx for your help

[Mike_Intel]

Hello Moudjib,

Thank you for the update and I believe that we also mentioned that in our previous post.

Since you mentioned that your system cannot run this game, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician