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Error en Fornite / Crashing in Fornite


Hi! Since the last update of Fornite (Chapter 4) I could enter the game without any problem, but with new updates of my laptop, the game started to crash every single time I wanted to enter Battle Royale. It is weird because I have other games and they run without a problem.

I already contacted Epic Games looking for a solution, I did every single thing they suggested but nothing happened. They informed me that there is nothing wrong from their part, so I concluded that I have the problem. My laptop is an:

  1. Processor- Intel® Core™ i7-10510U CPU @ 1.80GHz
  2. Graphics- Intel® UHD Graphics
  3. Memory- 8 GB

Epic already checked the requirements of my device to run Fornite and said they were enough. I don't know what else to do or if I need an upgrade or what.

Please, help me

Thanks a lot


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3 Replies

Hello @Solar_salas


Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.


We would like to suggest you check the following information:

·        We kindly suggest referring to the recommended settings that are available for the i7-10510U.

·        We recommend exploring the game forum dedicated to addressing the issue. Specifically, you might want to refer to discussions on resolving

Fortnite crashes and technical complications: How to fix Fortnite crashes and technical issues.

Furthermore, to comprehensively understand the circumstances surrounding your laptop, we kindly request your cooperation in furnishing us with the following information:


·        Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.


And please answer these questions:


1.      Does the issue occur on DirectX 11 DirectX12 or both?

2.      Could you please provide details regarding the updates that were implemented, resulting in the persistent crashing issue?


Best regards,

Isaac Q. 

Intel Customer Support Technician

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Hello Solar_salas,

We trust that all is well with you.

May we inquire if you had the opportunity to review the preceding post? Your feedback on the matter would be greatly appreciated. Should you continue to require assistance, please do not hesitate to inform us.

With best regards,

Isaac Q.

Technician, Intel Customer Support

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Hello Solar_salas


We hope you are doing fine.


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards.

Isaac Q.

Intel Customer Support Technician.

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