Fortnite Crashing

[Benivall246]

Fornite keeps crashing
Hello my game sometimes started and then crash or sometimes it crash without starting.I put the game in high priority (this was very dificult to me because it send me an error when I try to do put it in high priority with the task manager)I finally put it in high priority and it continues crashing .2 months ago I was playing on 120 fps in performance mode very nice in a low resolution.I try talking with Epic games suport but they can´t solve my problem .

My pc is :

-I5-12400

-Ram 8gb and 16gb

What can i do?

[VonM_Intel]

Hi, Benivall246.

Thank you for sharing your issue with Fortnite crashing in our Community. To help resolve the problem, I have a few questions I'd like to ask:

• You mentioned receiving an error when attempting to set the game to high priority using the task manager. Could you provide any specific error messages or codes that appear when the game crashes? For example, something like "DXGI_ERROR_DEVICE_REMOVED" or "Fortnite has crashed. We're very sorry this happened and we are working towards preventing it in the future." These details can help me better identify the cause of the crashes.
• What graphics card are you using, and have you checked for the latest driver updates? Sometimes outdated drivers can contribute to crashes.
• Could you also share what settings you are using in Fortnite, including resolution and graphics settings?
• Have you tried running the game in windowed mode or with lower graphics settings to see if the crashes persist?
• Is the game running on DirectX 12?

Finally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. Also, If you have done any other tests please let me know the details so we don't cover the same ground twice.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Benivall246]

Hello Vonm
- Okey the error that appear is this Fortnite has crashed. We're very sorry this happened and we are working towards preventing it in the future
-I am not using graphic card I play with intedrated intel graphic of the proccesos I5 12400,now i will try to update the drivers
-My setting are:

   -120 fps limit
   -Fullscreen

  -Resolution  16:9 1280x720
  -Mode performance 

  -50 3d resoltion 

  -And al in low (mesh,textures and viewing distance)

-Windowed mode I dont try or use this because it make my lose a lot of fps i only play fullscreen

-I play in performance mode not in DirectX 11 or 12

[Benivall246]

Helo there is more info

[VonM_Intel]

Hello, Benivall246.

Thank you for sharing the details with us. Let’s work together to troubleshoot the issue. I recommend the following steps to fix the error.

• Get the latest Windows* update:

1. Open the Windows Start Menu (button with the Windows logo).
2. Click Settings (button with the gear symbol).
3. Click Update & Security.
4. Select Install Now or Check for Updates.
5. Wait for the update to be installed.
6. Click Restart now after the update is installed.

• Perform Graphics Driver Clean Installation:

1. Download and install the latest Intel® Graphics driver.

• The most recent version of the driver with this issue resolved for UHD graphics. Install that version of the graphics driver or later.
• Refer to the List of Drivers for Intel Graphics for the specific driver needed for the integrated or discrete Intel graphics.

1. Follow the Execute a Clean Installation During Driver Installation steps from the article: Clean Installation of Intel® Graphics Drivers in Windows*

Furthermore, I recommend changing the Fortnite Window Mode outside the game. Changing the Window Mode or Resolution while in-game may cause crashing issues as the game is rendered under a specific resolution.

Best regards,

Von M.

Intel Customer Support Technician

[Benivall246]

Hello I installed the lasted drivers and the lasted windows update  but it continues crashing

[VonM_Intel]

Hello, Benivall246.

Thank you for informing me. I'm sorry to hear that the issue persists even after installing the latest drivers and Windows update. In the meantime, I'll need to conduct additional research on this issue and will post an update in this thread once I have more information.

Best regards,

Von M.

Intel Customer Support Technician

[Reinhardt]

Sorry to bother, but I'd like to add on and say that this has been a recurring issue concering Fortnite since November of last year and there is yet no solution to this problem whatsoever and even if a person loads into a match the game stutters crazy whilst moving around whether or not you are running or walking and usually ends either with the person dying or the game ultimately crashing. What's worse about this is that even going from different pages like the lobby screen to the battle pass ends for me with a crash, which did not happen before.

[Benivall246]

Yeah my bro I think it has no solution ,I have ever tried everything but it alwayls the same result ,crashing the game.I will wait for fornite update that fix that

[VonM_Intel]

Hello, Benivall246.

Just an update. I wanted to inform you that work is still in progress to address the Fortnite crashes you’ve encountered. In the meantime, I kindly ask that you keep your graphics driver up to date to ensure optimal performance.

@Reinhardt ,

I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Benivall246.

I appreciate your patience in this matter. I would like to gather the following information:

• Game logs: [https://www.epicgames.com/help/en-US/c-Category_Fortnite/c-Fortnite_TechnicalSupport/how-do-i-gather-logs-for-fortnite-a000084841]

You may follow the DX logs instruction attached in this thread.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Benivall246.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Benivall246]

Hello ,sorry I wasn´t at home .There are the files , I hope that this files help you to find the solution
I can´t submit all the files because they are heavy but i created a drive here is

https://drive.google.com/drive/folders/19Tnb06Q3uAKh4v0y5LZuesZJ4IJCkLVs?usp=drive_link

There is all the files that you asked me,another thing is that next month i wil buy a rx 7600 8gb that I think that will help with the crashes

Thank u for the assistance!!

[VonM_Intel]

Hello, Benivall246.

No worries, and thank you for sharing the files. I appreciate the effort in uploading them to Google Drive. I'll review the data and get back to you with any findings or next steps as soon as possible. Thanks again for your patience and cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Benivall246.

I appreciate your patience in this matter. Based on my investigation, please be guided that we have an updated graphics driver version from our site. I recommend installing the latest graphics driver version 32.0.101.6651 to see if it resolves the issue. Let us know if the problem persists. If you need further assistance, feel free to reach out.

Looking forward to your update.

Best regards,

Von M.

Intel Customer Support Technician

[Benivall246]

Sorry ,but it didn´t work .I installed and restar the pc but it continues crashing,what about that I am going to buy a rx 7600 8gb it will help??