Fortnite Crashing

[ed40710]

I have been having this problem since early February. Every single time I open fortnite it crashes and I’m unable to play. I play on the integrated graphics in the i7 12700k. DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG
I get both of these error codes when I check the crash report. Is there anything I could do to fix it?

[DhannielM_Intel]

Hello ed40710,

Thank you for posting in the community. It seems you're experiencing issues with the graphics driver installed on your system. Could you please answer the following questions:

1. Is your current graphics driver sourced from Intel's website or your motherboard manufacturer?
2. Have you tried using the latest driver from Intel's website for testing purposes?
3. Have you used Display Driver Uninstaller (DDU) to completely remove the graphics driver and install a new one?
4. Does this issue occur with other games as well? If so, could you provide the names of those games?

Additionally, it appears you have a crash report. Could you share it with me? Furthermore, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[RandyT_Intel]

Hello ed40710,

Just checking in on previous message from Charlos regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ed40710,

Since I haven't received a response, I will be closing this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician