Fortnite crashing on newer intel iris xe graphics drivers

[David63]

About a month ago fortnite was working fine but once i updated to the newer drivers as usual it started crashing the only way to fix it is to downgrade the driver version to  32.0.101.6078 WHQL certified or lower is there any way to fix this because my fps is not too good on older drivers.

[Earl_Intel]

Hi David63,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below.

• May I know the make and model of your processor?
• Is your system a laptop or a desktop? if it's a laptop, may I know the make and model of it?
• When you download the latest graphics drivers, do you use Intel DDU to perform clean installation?
• May I know your game settings on Fortnite, for us to try and replicate the issue on our end.

We will be able to move forward with the following step and try to address the problem you are having once we receive this information.

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

The model of my processer is a Intel Core I5 1225u 12 generation

My system is a all in one pc so basically a laptop, the model of it is a Acer Aspire C24

No i dont use DDU because my pc doesnt let me enter safe mode

My game settings is Fullscreen,1920x1080,PerformanceMode,Vsync Off,Fps limit 120, 3D resolution 55, Nanite virtualized geometry off, view distance low, textures low, meshes low, show fps on,report performance stats off.

Im 100% sure its the drivers because alot of other people have the same problem aswell i did alot of youtube tutorial on how to fix it but it never works

[Earl_Intel]

Hi David63,

Thank you for sharing this information.

No worries, I will further investigate on this internally.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

here it is i didnt include networking because i dont want my IP leaked

[Earl_Intel]

Hi David63,

Thank you for providing the SSU, no worries, I will further check on this internally.

I'll provide an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi David63,

Thank you for patiently waiting.

To further troubleshoot the issue, can you provide the following details:

1. Windows Event Viewer logs, specifically the 'Application' and 'System' logs.

2. Game logs, if possible.

3. DirectX logs. For reference, you can share our guide on 'How to Extract Information from the DirectX Diagnostic Tool.'

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

I cant find the game logs but here are the application and system

[Earl_Intel]

Hi David63,

Thank you for providing the files needed to help in our investigation.

Once I finish investigating on the issue, I will provide an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi David63,

I'm still currently investigating on the issue; can you provide us with the event logs in "msc" format.

Try following these steps on how to get the event logs:

Windows Event Viewer:

• In Windows 7: Click Start and type: eventvwr.msc
• In Windows 11, 10, 8.1, or 8:
  • Press the Window Key
  • Type: Event Viewer
  • Select View Event Logs

Select the type of logs that you must export:

• Windows 11, 10, 8.1, 8, or 7:

Save the log:

• Windows 11, 10, 8.1, 8, or 7: Action - > Save All Events As….

Source link: How to Export Windows Event Logs | Dell Australia

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

i cant figure out how to make it .msc file it keeps saying error

[Earl_Intel]

Hello David63,

I see, noted on this.

I'll further check on the previously provided files and see what I can do.

I'll provide an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi David63,

Thank you for patiently waiting.

I was able to get a video clip on how to get your event logs.

Try following this:

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

when i try send it it says .evtx not supported

[Earl_Intel]

Hello David63,

Thank you for response, no worries, let me check on this.

I'll provide an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi David63,

Thank you for patiently waiting, just want to confirm, when getting the event logs, did you zip the file?

Please note that .evtx files cannot be uploaded directly here. You may try either zip the file or use Google Drive or any cloud storage service to share the file with us.

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

here

[Earl_Intel]

Hi David63,

Thank you for providing the event logs.

I will further review on this and provide an insight on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[shahzain]

Same issue for me i have Intel Arc Iris Xe graphics, a i7 1255u 12th gen and i yesterday updated my lenovo laptop to the latest version and fortnite keeps on crashing Can u guys please fix this issue as it is very annoying because i have downgraded

[Earl_Intel]

Hi David63,

Thank you for patiently waiting.

Try this:

• Download the latest graphics driver version to 32.0.101.6460_101.6259 (Latest).
  • Download link: Intel® Arc™ & Iris® Xe Graphics - Windows*
• Kindly share us also the Fortnite logs, here is the instructions: How do I gather logs for Fortnite? - Fortnite Support

Best regards,

Earl E.

Intel Customer Support Technician

[David63]

it still crashes but heres the logs