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Game Bug Checklist

Esteban_Intel
Moderator
285 Views

Hi All,

 

Below  (also attached) you can find the template we require you to use for submitting a Gaming Bug. Download or copy this template and fill it up accordingly, then make sure it is attached to your post.

 

Adding this information is crucial for our debug and development teams to promptly address them.

 

Questions

Answers (N/A if not applicable)

Does your system meet the game’s minimum system requirements?

 

Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers?

 

Please provide your system information by attaching the following file:

1.      Download the System Support Utility tool to the system where the issue occurred.

2.      Run SSU.exe. Select "Everything". Then click Scan.

3.      Save the data to the text file and attach it to this report.

 

Please describe your issue as accurately as possible.

 

What distribution service did you get the game from?

(example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)

 

Please provide the game's graphic/video settings when the issue occurs.

Graphic Quality (Low, Medium, High, Ultra):

 

Resolution (1920x1080, 3840x2160):

 

Vsync (On/Off):

 

Display (Fullscreen / Windowed/ Borderless Windowed):

 

Please let us know which game API was been used when the issue occurred

(examples: Vulkan, DX11, DX12, OpenGL, etc...)

 

Is the power cable plugged in or not?

(running on AC power or Battery?)

 

Please provide steps to replicate the issue.

These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

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