Games Crashing and Slow from one day to another

[Skyzocka]

Good day everyone.

I have bought a self-built computer for "cheap" 2 - 3 months ago. Since then, I was already having some smaller issues, especially in newer games. I've had some bigger problems with DX12 and games built with the Unreal Engine.

I wasn't initially able to play games like Star Wars Jedi Survivor due to crashing on launch. I searched some forums 3 weeks ago and it said something about the intel 14th gen being buggy. I then used Asus' Ai Suite 3 and played around, changing these 3 options: CPU Load-line Calibration from Level 1 to Level 6 CPU Power Phase Control from Standard to Extreme CPU Current Capability from 100% to 120% And then, I was able to launch Star Wars Jedi Survivor and play it at quite high settings without almost any problems (it probably crashed once or twice in 20 hours of gameplay).

Another game I played more actively the recent weeks was Fortnite. And I could run it on 120 FPS (4k) with some rare stuttering every time I was "fast" with my mouse. I experienced crashes on DirectX 12, so I switched to DirectX 11, which was so much more stable (It still crashed every 25th game). Though, when it crashed in-game, it often threw an UE-Error like "Could not decompress Shader 1314" or similar.

Well recently, from one day to another, I started my PC like always and the moment I was on the Desktop, AI Suite 3 threw an Error. Ever since, all games are running slower on my PC. My best "benchmark" is still with Fortnite, which is now stuttering heavily in the game (if I manage to load into the game) and crashes some seconds later.

So I tried uninstalling and installing AI Suite 3 again, it didn't change everything (but at least, I can start it up, as previously after that error, I could not). I also installed the newest drivers of all my devices, from BIOS to CPU to GPU and so on...

And finally, here are my specs:

Computer model: ASUS System
Operating system: Microsoft Windows 11 Pro (10.0, Build 22631)
Processor: Intel(R) Core(TM) i9-14900K 24/32
Motherboard: ASUSTeK COMPUTER INC. PRIME Z790-P WIFI RAM: 64 GB
STORAGE1: Samsung SSD 870 EVO 2TB (1,8 TB/Fixed hard disk media)
STORAGE2: Samsung SSD 990 PRO 4TB (1,8 TB/Fixed hard disk media)
Graphics card: NVIDIA GeForce RTX 4080 SUPER (16,0 GB)
DISPLAY: Philips Consumer Electronics Co. PHL BDM4037U (3840x2160 / 40,2 Inch)
PSU: Corsair HX850

I really hope someone here could help me out.
Thank you!

[JeanetteC_Intel]

Hello Skyzocka,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please share your system configuration so I can check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the SSU log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Skyzocka,

Good day.

I am still waiting for an update regarding the SSU log file I requested. I am looking forward to hearing from you soon so I can identify the next steps that need to be taken to solve this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[VonM_Intel]

Hello Skyzocka,

We have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician