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I5 1135g7 with intel iris xe issues

Toxyrock
Beginner
2,137 Views

Hi, i have a samsung galaxy book with:
cpu i5 1135g7
intel iris xe gpu
ram 8gb ddr4
ssd 256gb
I bought this pc about a year ago.
I use it to program and sometimes to play some kind of game (like fortnite, apex legendes, minecraft java where I specify that the lunar client gives me problems with drop frames that go down to 10 fps, where I normally do 500 fps even though I have solved by changing client...; and some other games...).
As soon as I bought it, it didn't give me any problems, but then towards the beginning of January 2023 and December 2022, with the new driver that was released in that period of time, fortnite broke completely (as soon as I entered it, it crashed instantly) where I then solved it with the forced installation of the old driver, but then about a month later when epic updated fortnite to unreal engine 5 fortnite became unplayable (even putting the new drivers), where before I was able to use directx 12 but then it disappeared completely, also I can't use directx 11 anymore (not because it's no longer in the settings) because it's too jerky with absurd drop frames, even putting the performance with everything to minimum (even lowering the 3D resolution to 80%) there are always too many drop frame where this makes it unplayable (I also modified the gameusersetting file, where I removed the shaders that in the normal settings could not be removed and I lowered everything that could be lowered, I also set the resolution to 1300x1080, but also doing all these things hardly changed) where it shoots sometimes along with drop frame.
I also tried removing background apps, terminating any unnecessary processes, activating windows gamemode, using the intel graphics command center, updating drivers, using the intel extreme tuning utility (where then I found out that it couldn't be used because my processor is locked up), then I recently tried to use throttlestop (a program that allows you to "unlock" wattage usage) but that didn't work either because the processor is locked up, I looked for an alternative to nvidia profile inspector but apparently it doesn't exist, I also tried other optimization things that you find in intel or in most of the forums but none of these allowed me to have at least 60 fps (without drop frame) on fortnite.
Oh then apex legends is unplayable (I do less than 30 fps with everything at minimum), where 8 months ago it was playable and I was doing 55-60 fps with everything at minimum.

One more thing is that 2 days ago since I wrote this post (while playing minecraft) the screen went black, the sound of disconnecting a device was heard and windows exploded where the BSOD appeared (I guess the drivers exploded), same thing happened next day but windows didn't crash...
Please do you know any solution to these problems (this forum is my desperate attempt because I've really tried everything), or is the only solution to throw away an 800 euro pc that is less than a year old and buy one with a rtx?

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10 Replies
IsaacQ_Intel
Employee
2,115 Views

Hello @Toxyrock

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

  • Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.

SSU

  • Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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Toxyrock
Beginner
2,100 Views

Here they are:

 

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IsaacQ_Intel
Employee
2,087 Views

Hello @Toxyrock

 

Thank you for your reply.

We understand the importance of resolving your issue, and we are committed to providing you with the best possible assistance. To ensure that we address your concern thoroughly, we will conduct further research on our end.


Please rest assured that our team is actively working on finding a solution for you. We greatly appreciate your patience during this process. We understand that your time is valuable, and we will make every effort to contact you back as soon as possible.


If there are any updates or additional information required from your end, we kindly request you to provide it to us promptly. This will help us expedite the resolution process and provide you with a more accurate and tailored solution.


Once we have completed our research and gathered the necessary information, we will reach out to you promptly. Our goal is to ensure that your issue is resolved satisfactorily and in a timely manner.


Thank you for your understanding and cooperation. We appreciate the opportunity to assist you, and we will be in touch soon

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
2,030 Views

Hello @Toxyrock

 

Thank you for your patience.

 

We will request a lab to try to replicate the issue, we will contact you as soon as possible

 

Best regards,

Isaac Q. 

Intel Customer Support Technician

 

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IsaacQ_Intel
Employee
1,951 Views

Hello @Toxyrock

 

Thank you for your patience.

 

We will need more time to perform the lab to try to replicate the issue, we appreciate your patience.

We will contact you as soon as possible.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
1,856 Views

Hello @Toxyrock

 

Thank you for your patience.

 

As per our lab results, we were unable to replicate the issue (No black screen, no crashing issues), so our drivers do not seem to cause the issue.

 

We suggest you check with the game developer.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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Toxyrock
Beginner
1,837 Views

Ok, but as far as fps is concerned, is there any solution to keep them stable on 60 frames on fortnite? because sometimes even with everything at a minimum they drop .... (especially in ranked and other battle royale modes that are not creative)

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IsaacQ_Intel
Employee
1,822 Views


Hello @Toxyrock

 

Thank you for reply.

 

About the issue regarding the FPS, we suggest having the driver graphics updated, check the settings of the game or meeting the requirements.

 

However, this link may help you in this issue:

 

How to Improve Your Fortnite FPS on PC

 

Please keep us posted. 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician



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IsaacQ_Intel
Employee
1,762 Views

Hello Toxyrock

 

We hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
1,702 Views

Hello Toxyrock

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Isaac Q.

Intel Customer Support Technician.


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