I7 14700k crash on COD

[Leandroms]

bom dia, comprei agora em abril de 2024 um processador core i7 14700k do qual venho tendo vários problemas de crash, toda vez começo a jogar Call of Duty o jogo da crash ou trava o pc , e aparece erros de direct x ou outros erros, já formatei mudei Windows 10 e nada funciona, minha placa mãe é uma aorus z790 elite e um pente de 32gb ddr5 6000mhz, uso ssd nvme, placa de video uma RTX 7900 XTX e uma fonte 1250w gamemax platinum, mais incrível os problemas desse jeito tenho, vários jogos com problema tipo Ark reinicia sozinho, COD crash ao entrar no jogo ou no meio da partida , e ja vi muito relatos de reclamações na comunidade gamer sobre esse processador de 13° e 14° geração, então gostaria de saber se estão trabalhando para corrigir isso ou como fazer ja que preciso do computador para jogar e trabalhar e o mesmo não esta me servindo desse jeito.

Ele aquece e diminui a tenção do processador .

[AlfredoS_Intel]

Hi Leandroms,

Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.

Thank you for posting in Intel Communities.

To start, here is what Intel is doing regarding the instability issues with 13th and 14th generation processors:

Intel has determined that elevated operating voltage is a cause of the majority of instability issues in some 13th and 14th Gen desktop processors. Analysis of returned processors with instability symptoms confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.

Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. Intel is continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th and 14th Gen desktop processors are addressed. Following full validation, Intel is targeting mid-August for patch release to partners.

You can find updates regarding Intel’s action on this matter on this page.

Going back to your concern though, we will check for viable recommendations to fix your issue. I will need to ask you a few questions first:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2.  Does your problem only being experienced in Call of Duty, or does it happen in all other games as well?

We will wait for your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Leandroms,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Leandroms, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician