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Intel Alderlake Game Auto Close

MrPogiBisnar
Beginner
960 Views

This is a follow-up to the Intel i7 12700 Game Auto Close - Intel Community Thread!

I still cannot use my computer as I want to since it always auto-closes games.

I just want to relax by playing online games, but this i7 12700 is just giving me stress and bad moods because it always closes the game I am playing.

I feel like I just wasted my money buying Intel! Is there any urgent solution for this!!!

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3 Replies
Alberto_R_Intel
Employee
891 Views

MrPogiBisnar, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Were the online games working fine before without auto-closing themselves?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
844 Views

Hello MrPogiBisnar, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
806 Views

Hello MrPogiBisnar, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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