Intel XTU installation error (2738) on win1125H2

[Vilar]

Hello, I'm having trouble installing XTU on my machine. I've already completed the entire VBScript process, but the error persists. The log is attached for analysis. Thank you for your help!

[JedG_Intel]

Hello Vilar,

Thank you for posting on Intel Community Forum.

To address the issue effectively, kindly provide the information below.

1. What is the full model of the CPU?

2. Were you able to install XTU previously?

3. What version of XTU are you trying to install?

4. What is the exact error message you're getting? A screenshot would help.

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Vilar]

Hi Jed! Thank you for contacting me. Here are the answers:

1 - 13th Gen Intel(R) Core(TM) i9-13900KF (3.00 GHz)
2 - Yes, I had a previous version (7.14.2.66). The problem occurred when I tried to upgrade to version 7.14.2.67 and it was recommended to uninstall the previous one.

3 - 7.14.2.67

4 - Here it is. The log erro is in the first message. 

Thanks  for your help.

[JeanetteC_Intel]

Hello Vilar,

Thank you for sharing this additional information regarding the issue you've encountered with Intel® Extreme Tuning Utility (Intel® XTU).

Try these two steps first.

1. Uninstall the Intel® Extreme Tuning Utility.
   1. Use Windows* Apps > Installed apps.
   2. Search for Intel® Extreme Tuning Utility.
   3. Click uninstall.
2. Open the Task Manager.
   1. Check under Processes for XtuService.
   2. If found, click End Task.

If the issue persists, read the note below and proceed to the steps below to completely remove the Intel® Extreme Tuning Utility.

1. Open Windows* Command Prompt as an admin (Run as administrator) and enter: "sc delete XTU3SERVICE".
2. Delete any folder named Intel® XTU from these locations: C:\Program Files\Intel and C:\ProgramData\Intel. Notice that ProgramData folder may be hidden. 
3. Delete the folder named Intel Telemetry under C:\ProgramData.
4. You may want to reboot your system (optional).

Download and install the Intel® XTU application (7.14.2.67).

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Vilar]

Same error...

Worth the try though.

[JeanetteC_Intel]

Hello Vilar,

Thank you for trying the suggested troubleshooting steps. As the issue persists following the complete removal and reinstallation, I'll need to conduct a more comprehensive investigation. Could you please provide your SSU log file? This will allow me to review your system configuration and better analyze the root cause. 

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JedG_Intel]

Hello Vilar,

I wanted to check if you had the chance to review the additional information we requested. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Vilar,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician