Issues launching modern games in Surface Pro 6

[EmanueleT]

[JedG_Intel]

Hello EmanueleT,

Thank you for posting in Intel Community Forum.

It appears that a warning is displayed when launching modern games with Surface Pro 6. Upon reviewing the installed driver version, 27.20.100.8681, it appears that this driver is outdated. The minimum required driver version to launch the game is also indicated.

Given that we are dealing with a third-party laptop, we strongly recommend updating to the latest drivers provided by the manufacturer. Have you had the opportunity to try this solution?

In case the same issue is observed after utilizing the drivers from the OEM, please generate System Support Utility report so I can review your system components and configurations. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello EmanueleT,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[EmanueleT]

Thank you, but when I try to update the drivers, it says I already have the latest version for this PC

[JedG_Intel]

Hello EmanueleT,

Thank you for giving me an update. To assist you effectively, please share the information below.

1. Which driver are you installing? Kindly share the exact link.

2. How are you installing the driver?

3. Did you perform a clean installation?

4. Please generate SSU report and send the results.

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi EmanueleT,

I'm following up with regards to the additional information that I requested. Kindly share this information at your earliest convenience so we can further investigate.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello EmanueleT,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician