Marvel Spider-man Miles Morales bug

[Susumato7]

The Marvel Spider-man Miles Morales game has a bug that causes the characters and scenery to have black and red pixels everywhere, While playing with Spider man, only this happens with Mission character but when Miles Morales takes off his Spider-man mask the game starts to bug with black and red pixels appearing everywhere, I'm not the only one who has this problem please fix this problem

[Mike_Intel]

Hello Susumato7,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your Graphics controller?
2. If you are using an Intel Arc Graphics, are you using an Intel brand Arc Graphics card?
3. What is your game launcher?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Susumato7]

Obrigado por responder, minha placa de vídeo é uma Intel iris xe graphcis, não sei qual seria o controle gráfico porque estou usando um tradutor para entender, já tentei mudar a qualidade da textura nas configurações do jogo, já mudei a resolução, já mudei a qualidade das sombras, já deixei tudo no mínimo e tudo no máximo, mas nada funciona, My launcher was pirated but thinking that the problem was that the game was not original, I bought it but it didn't change. 

[Mike_Intel]

Hello Susumato7,

Thank you for the update.

For further investigation, kindly help provide the following details:

1. Please help share videos of the issue.
2. Can you try to download the game using the official distributor like Steam?
3. Please help generate the SSU logs of your system, Please refer to the link below for the steps on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Susumato7]

https://youtu.be/RSff1kOfwG8

the lag is because I'm recording, I bought the game on steam and it's still the same, I generated the SSU and what do I do with it?, sorry I really don't know what to do

[Mike_Intel]

Hello Susumato7,

Thank you for the update.

Please attach the SSU on your next post for me to further check the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Susumato7]

Here it is

[Mike_Intel]

Hello Susumato7,

Thank you for the update.

Upon checking the SSU, I found out that the Graphics driver is not updated. You are using driver version 32.0.101.6078 and the latest driver is version 32.0.101.6732. You may download this in the link below:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

However, upon further checking. The game that you are playing requires a higher Graphics for it Minimum hardware requirement. Have you tried contacting the game developer if they support onboard Graphics?

https://store.steampowered.com/app/1817190/Marvels_SpiderMan_Miles_Morales/

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Susumato7,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Susumato7,

I hope you are having a good day.

I am sending another follow up hoping that you also tried contacting the game developer regarding this issue. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician