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105 Discussions

Marvel Spiderman on Intel Iris Xe (Onexplayer)

Mastertiti
Beginner
919 Views
Hello,



The latest beta driver update (31.0.101.3616) solves a lot of problems, especially in terms of FPS. Despite everything, there are still some rather curious graphical issues:

During cutscenes, large black and/or bright pixels appear on the characters, a priori where the shadows or reflections should be.
In night mode it's a disaster. Almost all of the reflections on buildings, puddles and certain costumes appear in red. Except when the character is at the top of the buildings there is not this defect (certainly because at the top there are no reflections). No faults in day mode either.

Windows 10 is up to date and I reinstalled the drivers properly. Also I tried to play with many parameters but the defect remains.



No one has encountered this problem?

 

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10 Replies
DeividA_Intel
Moderator
890 Views

Hello Mastertiti,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Iris® Xe Graphics.  

  


In order to better assist you, please provide the following:  


1. Is this behavior present on the stable version?

2. Are you using a laptop or desktop computer?

3. Does this happen with other games? If so, which games?

4. Does this happen with the driver from the computer manufacturer?



Regards,  

Deivid A.  

Intel Customer Support Technician  


Mastertiti
Beginner
876 Views
Hello and thank you for answering me,

1. I don't know if this behavior is present on the stable version because the stable version did not allow me to play correctly.

2.
I use something that can be considered a laptop computer, an Onexplayer (console under Windows). On my living room pc I do not encounter this problem (i7, RTX 2070)

3.
I don't have this problem with other games.

4.
With the original manufacturer drivers, I don't know. The game is completely unplayable and crashes.

I asked the question on reddit and facebook pages. I am obviously not the only one in this case. Others encounter these same problems on their Onexplayer Intel 1195G7.
 

 

DeividA_Intel
Moderator
842 Views

Hello Mastertiti, 



Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
819 Views

Hello Mastertiti, 



Thanks for your patience. I would like to let you know that is investigating this behavior (under Bug ID 16017468693), and in order to continue with the investigation, please provide the following:


1. Is there any error code or does the game just close without any error?

2. Do you have any logs from the game when it happens?

3. Does the issue occur with the drivers from onexplayer?

4. When you use the beta driver and say it fixes a lot of issues, does it include the crashes?

5. what are the issues remaining with the Beta driver?

6. Was it working before or has it never been done since the first time?

7. Is the onexplayer running the latest Firmware/BIOS?


Also, as a test, you can try to turn off the setting 'Lens Flares' under camera effects.



Regards,  

Deivid A.  

Intel Customer Support Technician  


Mastertiti
Beginner
795 Views

Hello and thanks again to follow the problem

 

1. There is no error code or forced closing of the game. It is just a graphical issue....

 

2. ...so i have no log reports

 

3. I use the latest drivers from Inel. Those of Onexplayer are really old and not adapted

 

4. The latest beta drivers allow to play Spiderman with a sufficient number of FPS, fix lighting errors and also fix a bug that made it impossible to continue the game at a certain time.

 

5. The latest beta drivers are only a concern for graphical bugs

 

6. The game was working very badly at the start (FPS) but there weren't a priori these shadow and reflection bugs

 

7. I haven't updated the Bios of my Onexplayer and I wouldn't try because it's the only game that's causing problems

 

Thanks a lot.

DeividA_Intel
Moderator
762 Views

Hello Mastertiti, 



Thanks for the confirmation. I will proceed with the investigation and I will let you know about any updates as soon as I have any details for you.



Regards,  

Deivid A.  

Intel Customer Support Technician


DeividA_Intel
Moderator
705 Views

Hello Mastertiti, 



Thanks for your patience. In this case, if the recommended steps (turn off the setting 'Lens Flares' under camera effects.), I recommend you wait for the fix on future releases.


Bear in mind that we are working on a fix for this behavior under bug ID 16017468693. Since this was reported and we are working on it, let me know if is fine for you to close this thread.


Please let me know how you would like to proceed.



Regards,  

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
675 Views

Hello Mastertiti,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


Mastertiti
Beginner
668 Views

Hello,

I hope that a driver update will arrive soon....

The problem is still present and unfortunately prevents me from playing it.

So no, other than this huge problem, I don't need any assistance at the moment

 

Thanks.

DeividA_Intel
Moderator
647 Views

Hello Mastertiti, 



Thank you for your confirmation. I am sorry to know that the issue persists, I recommend you to keep an eye on our download center for updates.


I will proceed to close this thread, however, you can open a new one in case you face any other issues with our products.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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