Msi claw 8 ai crashing when running fortnite

[Mrk2016uk]

Hi i was wondering if anyone can help. The latest version of fortnite crashes when starting. Any advice. I have updated to the latest version of intel drivers and no change. It crashed before with the default msi drivers. Worked fine with the previous season of fortnite

[DhannielM_Intel]

Hi Mrk2016uk, 

Thank you for posting in the community. I have a few questions that will help me address this issue. Please provide answers to the following:

• Did the crashing start after a game update?
• What was the previous graphics driver you were using when the issue first occurred?
• Are you receiving any error messages when opening the game?
• Did you select the "Execute Clean Installation" option when updating the driver?
• Have you contacted the game developers about this issue?
• Could you share the current version of Fortnite you are using?

These questions will assist me in thoroughly analyzing the situation and offering an appropriate resolution for the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[EmmyMents]

I am also having issues with launching Fortnite without having the crash notification on my MSI Claw 8 Ai+. I have the most recent version of Fortnite. For me, I was using the most recent Intel Driver when the error occured. I keep getting the Fortnite Athena Crash Reporter notification when I launch Fortnite.

[DhannielM_Intel]

Hi Mrk2016uk, 

I'm following up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Mrk2016uk,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician