My Intel Core i5 1135G7 with Intel Iris Xe graphics give me problems with games

[ARES-i5]

Good afternoon. I have a Lenovo Yoga 7i 2 in1 laptop with Intel Core i5 1135G7 and Intel Iris Xe integrated graphics 5.9gb. Those who advised me in the online store had told me that the laptop was for "gaming" games, however, I notice that games like Fortnite and Counter Strike go to almost 30 fps with very low settings. I have already resorted to online and physical supports but they always answer me the same "the laptop is only good for jobs like Word and it is better to change to a better computer" So I don't need similar support with Lenovo or Microsoft, because I already know that they are not going to help me change my equipment or exchange it for a better one, so I need you to provide me with some type of software that allows me to run titles like fortnite at 60fps or in the case of an undemanding game Counter Strike. Please, I have read that if there is software to optimize my GPU for games. I also clarify that Windows 11 optimizations I have already seen and done, so what I need is support for Intel exactly. Another important problem that I notice when playing games is that the processor stays at 2.80ghz while it is supposed to be used at 4.1ghz, which is the turbo boost of my CPU, even with the laptop in maximum performance mode and connected to the current I don't notice upgrades or anything like that. Please I NEED your help. Since it is not in my plans to buy another team yet, and I would like to play the titles that I mention more often without discomfort like that. Stay tuned

[Andres_Intel]

Hello ARES-i5,

Thank you for posting on the Intel communities. I am sorry to hear that you are having low-performance issues with your Intel® Iris® Xe Graphics, I will be happy to help you.  

I see you have two different issues, please make a post per issue, and I will help you with the game setting optimization in this post.

To have a better understanding of the situation, please answer the following questions:

• Provide a list of the games that you have issues with.
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. This is for me to understand the hardware of your laptop as good game performance depends on minimum requirements as well, and recommend you the best game settings and optimizations.

Regards,  

Andres P. 

Intel Customer Support Technician 

[ARES-i5]

Hi thanks for answer, sorry for not answer before, i was busy. Here is a list of games that i have issue:

-Fortnite

-Counter Strike Global Offensive

-Minecraft Java with Shaders

-Roblox with max graphics

-Forza Horizon 5

And for help you know my hardware there is the info:

Lenovo Yoga 7i series

Intel core i5-1135G7 2.40ghz boost to 4.20ghz

DDR4-12GB RAM

512GB SSD

GPU: Intel Iris Xe Graphics (5,9GB)

Touch Screen 1920x1080p

Please let me know what else you need, also i leave you a proof of the different configurations that I use in games.

-Fortnite: Directx11, 1080p, all in low, with global illumination there´s in battle royal aprox 24fps max 39. Looking up and down there is 60fps. In creative mode i use the same but with 720p which let me play up to 60fps but there are 20 people what did you expect.

-Forza Horizon 5: All in low option, without shadows and reflexes, and with AMD option on, they give me up to 30 fps but without AMD options there is under 24fps. I try to play in 720p but looks like "The Duel. Test Drive."

-And in other games man there´s anything to do, also the same with these one. So let me know. Thanks for answer

[Andres_Intel]

Hello ARES-i5,

Thank you for your response, all the information provided has been really helpful.

You can access on Gameplay.intel.com to check for the optimal game settings based on you processor and graphics card. For guidance, How to Find Optimal Game Settings for Intel® Graphics.

Let me know the results after using the recommended settings.

Regards,  

Andres P. 

Intel Customer Support Technician

[ARES-i5]

Hi, thanks for answer, i try downloading this (i show this in the image linked).

But say there´s not a file, so i think that software could help me in performance of games. And with settings you say in the Intel web first i try to use it but any changes, so i think man there´s a problem with compatibility talking about Unreal Engine 5 with integrated graphics of Intel Processors. Because i delve into the pages of Intel and the gaming community of Intel. And there i found that supposedly the configs and presets in pages (for Intel Iris Xe Graphics)  let me play with stable 60FPS. So please make me know about this, if there is some problem or if Intel Integrated Graphics are not supported for games, that would be something very strange because in the stores and pages they define the integrated Intel Iris Xe graphics as GAMING. Of course, they are not going to achieve what Nvidia´s graphics do, but at least they can allow the community to play at a stable 60FPS with the settings they indicate.

I hope I can reach a solution, since I am one of those who supports that Intel can enter the gaming community with its "graphics".

[Andres_Intel]

Hello ARES-i5,

Thank you for your answer and let us know about the download issue, it has been really helpful.

I will start with an investigation if there is some problem or if Intel Integrated Graphics are not supported for games. Also, to report the download issue, as soon I have further information I will let you know.

Regards, 

Andres P.

Intel Customer Support Technician

[ARES-i5]

Hi, i still waiting for a solution. Please let me know if there is one. I know that this take time but there is 1 week or more.  I want to play my games without lag and bad resolutions and also work with programs that require the GPU process. 

¡Good day!

[Andres_Intel]

Hello ARES-i5,

Thank you for your waiting.

We are working very hard on the reproduction issue, and we hope to have a solution as soon as possible, also I will provide you with more information once we finish the replication.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello ARES-i5,

Thank you for your time.

We have working on the investigation and tested Fortnite, CSGO, and Forza 4 (demo) on my i7-1185g7/16GB RAM.

Fortnite and CSGO - all on low settings (if something could be OFF it was turned off) I was able to play above 60fps.

Only in CSGO at the beginning of the first run, I had some low fps, but after that it was smooth.

Forza 4 - all on low settings - I was able to play between 25-30 fps. It was always below 40fps. After the game was installed, during the first run I saw a popup saying that my hardware is too weak to play this game but allowed me to run the game anyway. Minimal requirements for this game don't actually say that this game will be smooth.

Minecraft with shaders may work on low fps because of shaders of course graphics demanding renders. Shadows, reflections, shades - those are things that demand some gpu calculations. So when the user will turn those options to have a better and nicer game it will be slower.

Please answer the steps below and let me know the results:

• Attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
• How many apps works in the background?
• Turn off/close all not needed apps before playing the game.

Regards,  

Andres P. 

Intel Customer Support Technician 

[ARES-i5]

Hi, thanks for answer.

I try to turn off all background and start apps of windows but I only see a change on RAM, now i have 8,7GB free. 

I don't know why Fortnite don't go at 60FPS stable having a consume of CPU at 34% at 3,84GHZ, RAM is on 74% and iGPU is on 70% using 2,8GB of VRAM  which is not a hard work for my Laptop. So i think there´s a problem. 

Also I add that I was trying to update 24/7 "exaggerating" my laptop thinking that this will keep my laptop working efficiently but it´s the same. 

Every month I format the computer to keep it running correctly and achieve at least 40FPS with high graphics in the games that I can at least play. After the last format I left without updating my computer (I only install Windows updates) and the performance in games improved. However, it is difficult for me to see even 60FPS stable. Which seems like a problem to me because I know people who play with low-resource equipment at said FPS with medium graphics. Which my equipment does not do assuming it is high-end... Yes, I know it is not gaming but the components should allow me at least with low graphics to enjoy games at 60FPS or more. I hope you find a better solution to the recommendation that technical support like Lenovo or game brands always give me. 

I add that I know someone who has an 8th generation Intel Core i7 processor, 8GB of RAM, and a GT 510 with 2GB VRAM and can play at 70 FPS with medium graphics any game except Battlefield 2042, Forza Horizon 5, and minecraft with Extreme shaders, on the other hand, my equipment that has better (and more updated) components is not able to give me a performance similar to some components that went on the market more than 5 years ago... That's why I see a problem, I don't know if it's a question compatibility, lack of support with drivers for games from Intel, I don't know... I hope you can help me. I even used third party programs to optimize my PC and nothing works. I uninstalled my antivirus, removed the visual quality of the computer, lowered the resolution of the computer and nothing improves. Also I have seen dozens of videos looking for solutions and I did not find a solution either. 

[Andres_Intel]

Hello ARES-i5,

Thank you for your response, and all the information provided, it has been very helpful.

To be able to continue with the investigation, please provide the following information:

• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[ARES-i5]

Hi here is the file you solicitated

[Andres_Intel]

Hello ARES-i5,

Thank you for your answer, and for the attachment it has been really helpful. 

Please follow the steps below and let me know the results:

• I see you have installed the latest graphics driver from Lenovo, update it to our latest generic version 31.0.101.4502, For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Let's test all games with minimum graphics settings after the driver update is completed.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello ARES-i5,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Hygge]

  The 11th generation integrated graphics has the approximate graphics processing power of a mid range desktop card from 2009.  Many of the popular videos you have seen of people playing AAA games at 60fps, if you can actually see their hands, are just hovering over they keyboard (It's a video playing on their laptop).  My experience with my 1145G7 is that it is best at 1) Good user interface rendering even when the laptop is in power saving modes. 2) The ability to completely shut off the Intel Management engine in the BIOS. 3) Best intel processor generation before the switch to Big Little.  Gaming is left for 360 era games.

  Some people have posted that they have 12gb of ram in their laptops.  To sell a computer claiming it has IrisXe graphics with 12gb of ram is impossible. From ark.intel "Intel® Iris® Xe Graphics only: to use the Intel® Iris® Xe brand, the system must be populated with 128-bit (dual channel) memory. Otherwise, use the Intel® UHD brand."

Nobody makes 6gb ram sticks. Those with 12gb have an 8gb and 4gb ram modules installed. Dual channel memory ONLY works with equal capacity ram modules installed in a computer that also supports dual channel memory.

Folks what your trying to do is take your 2021 Prius to the drag strip and think it should be as fast as your buddys 2014 Mustang GT.

[Andres_Intel]

Hello ARES-i5,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician