Need advice

[hamzza]

Hi. I am having a problem with my Intel Arc sofware. I have installed it a few days ago and its still "updating my experience" as it says. I am worried that my graphics do not work properly. Can anyone give me an advice?

[LuisGustav_A_Intel]

Hello Hamza,  

Thank you for contacting Intel Technical Support for graphics.  

We are sorry to hear you experience problems with Intel Arc Control updating nonstop simulation. We are glad to assist.  

• Did you shut down the Intel Arc Control by clicking the X sign from the app?
• It appears you have the latest driver installed already, did you restart the system already?

Please download, run and reply back attaching the .txt file of the tool Intel®

System Support and a graphics report (For download go the link

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  

Thank you for choosing Intel. 

Best regards, 

Luis A. 

Intel Customer Support Technician.  

[hamzza]

Hello.

Thank you for an answer.

I downloaded the latest driver from official Intel website, restarted my laptop and it is still the same problem. I have tried with an older version of driver and same thing happend. Here is text file you asked for.

[LuisGustav_A_Intel]

Hello Hamza,  

Let me check into this further. 

Best regards, 

Luis A. 

Intel Customer Support Technician.  

[hamzza]

Just to let you know. I bought two brand new laptops and same thing happens on both devices.

[LuisGustav_A_Intel]

Hello Hamza

Thank you for your patience. also, I appreciate your update. I am still working on this support ticket, as soon as possible I let you know an update. 

Best regards, 

Luis A. 

Intel Customer Support Technician.  

[LuisGustav_A_Intel]

Hello hamzza, 

Upon investigating, the concern is reported to the driver developer team bug ID 14018339406. A fix is implemented for upcoming ARC Control releases, it may take 3-6 months so we can integrate any other enhancements to the application.

Best regards, 

Luis A. 

Intel Customer Support Technician.