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Przemek Intel Iris Xe Graphics

New Contributor I

Hello I have a question will you fix such occurring errors in Intel Iris Xe Graphics card. I have a notebook with Intel Core i7 1185G7 Processor. - Notebook MSI Prestige 14 Evo A11M-013PL
And as far as I know the drivers for ARC graphics cards are the same as for Iris Xe Graphics. I am sending a list of errors.

Intel® Core™ Processor Products:

Total War: Warhammer III (DX11) may experience an application crash when loading battle scenarios.
Call of Duty Warzone 2.0 (DX12) may exhibit corruption on certain light sources such as fire.
Conqueror’s Blade (DX12) may experience an application crash during game launch.
A Plague Tale: Requiem (DX12) may experience application instability during gameplay.

And under the way I will send you other errors because you may not know that such occur in Intel ARC graphics card.
I am the proud owner of your graphics card model Intel Arc A770 Limited Edition 16 GB. I wrote to you recently under the name Przemek770-16.

Known Issues

Intel® Arc™ Graphics Products:

System may hang while waking up from sleep. May need to power cycle the system for recovery.
GPU hardware acceleration may not be available for media playback and encode with some versions of Adobe Premiere Pro.
Topaz Video AI may experience errors when using some models for video enhancement.
Streaming Dota 2 using XSplit Broadcaster may exhibit corruption in Game Capture mode.
Blender 3.6 may experience an application crash during render operations when Hardware Ray Tracing is enabled

Intel® Iris™ Xe MAX Graphics Products:

Driver installation may not complete successfully on certain notebook systems with both Intel® Iris™ Xe + Iris™ Xe MAX devices. A system reboot and re-installation of the graphics driver may be required for successful installation.


Using Arc Control Studio capture with certain games may incorrectly generate multiple video files.
With Intel® Arc Control installed, systems may experience slightly higher than expected power consumption during system sleep or hibernate.
May observe “could not stop Highlights” notification when stopping Auto-Game Highlights.
The Camera on-screen preview may incorrectly persist when switching between Desktop and Overlay modes.
The “Connector” type in the Display page may incorrectly show DP when using an HDMI display connection.
Arc Control may become unresponsive after a driver upgrade. A workaround is to perform a clean driver installation using Display Driver Uninstaller.

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2 Replies

Hello @Przemek770-16


Thank you for posting on the Intel️® communities.   


I understand you are waiting for some fixes in our driver for Intel® Iris® Xe Graphics Family, and I’ll be more than happy to give you the right information.


You posted a list of known issues and some work arounds for them included in the Release Notes file of the latest driver. Even though we don’t have an estimated time, Intel is aware and still working on those issues to improve the driver and all our products.

Best regards,

Jose B.

Intel Customer Support Technician

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Hello Przemek770-16


We hope you are doing fine. 


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 


Best regards. 

Jose B.  

Intel Customer Support Technician. 

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