Ragnarok Online Crash

[Ahmad33]

I can't start the ragnarok online because of the graphic issue.

If i disable the graphic from device manager the game can run.

I was using HP Pro SFF 400 G9 Desktop PC, windows 11 version 24H2 with Intel(R) Core(TM) i5-14500 2.60 GHz and the intel graphic version is 32.0.101.5973 can't run the game. pls help, tq

https://legacy-ragnarok.com/?module=pages&action=download 

[VonM_Intel]

Hi, Ahmad33

Thank you for posting in our Community and providing detailed context about the issue you're facing with Ragnarok Online. Based on your description, it appears the game is experiencing compatibility issues with the integrated Intel graphics driver version 32.0.101.5973 on your HP Pro SFF 400 G9 system running Windows 11 (24H2). The fact that the game runs when the graphics device is disabled in Device Manager strongly suggests a GPU driver-level conflict or lack of compatibility with the game's rendering pipeline. I'm a bit unclear about the graphics driver version you're currently using. I’d like to clarify a small discrepancy: you mentioned that your system is running version 32.0.101.5973, but the screenshot you provided shows 32.0.101.6734. At your convenience, could you please confirm which version is actually installed? This will help ensure we're aligned and working with the most accurate information during troubleshooting. 

• Was the game working fine before using this system? HP Pro SFF 400 G9 Desktop PC
• Do you experience similar issues with any other games or graphics-intensive applications? This helps determine whether the problem is game-specific or systemic
• Moreover, If you’ve tried any other steps, please share them so we can avoid repeating the same actions.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Ahmad33]

Thanks for reply, sorry.. as for now my graphics driver version is  32.0.101.6734. Same problem with another ragnarok online server using Gepard Shield AntiCheat.

[VonM_Intel]

Hello, Ahmad33.

I appreciate you sharing your current driver version (32.0.101.6734) and confirming that the issue persists even on another Ragnarok Online server using Gepard Shield Anti-Cheat. This additional detail is very helpful for my investigation. I see your response and will get back to you as soon as possible.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Ahmad33.

Thank you for your continued patience throughout this process. If feasible, I kindly ask that you provide a brief screen recording or video that captures the issue. This will greatly assist in my investigation and help ensure that my testing environment closely mirrors the behavior you're experiencing on your system.

Once I receive the requested information, I will proceed with further replication efforts and continue working toward a resolution.

Best regards,

Von M.

Intel Customer Support Technician

[Ahmad33]

Hello, VonM_Intel

I have tried to run that game with enable graphic and disable graphic, hope can help you to troubleshoot this problem. thanks

[VonM_Intel]

Hello, Ahmad33.

Thank you for your proactive efforts in testing the game with both the integrated graphics enabled and disabled. Your input is extremely helpful as I work to isolate the root cause of the issue. I’ll review this information as part of the troubleshooting process and will follow up with the next steps shortly. If you observe any additional behaviors or patterns during testing, please don’t hesitate to share them.

I appreciate your continued cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Ahmad33.

Thank you for your patience while I continue to investigate the issue you’re experiencing. We are currently working to recreate the problem on our end to better understand the cause. To assist us further in this process, could you kindly confirm where you downloaded the game from? Was it through Steam or another platform? If possible, could you also provide the link or details of where the game was downloaded? This additional information will help me ensure we’re addressing the issue accurately and efficiently.

I appreciate your cooperation, and please don’t hesitate to reach out with any questions in the meantime.

Best regards,

Von M.

Intel Customer Support Technician

[Ahmad33]

Hi VonM_Intel,

For your information, the game can be downloaded at https://legacy-ragnarok.com/?module=pages&action=download. thanks for your concerned.

[VonM_Intel]

Hello, Ahmad33.

Thank you for the information and for sharing the download link. I appreciate your prompt response. I’ll proceed to review the game installation from the provided source as part of my ongoing investigation. Should I need any further details during testing, I'll reach out accordingly. 

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Ahmad33.

Thank you for your patience as I continued to investigate the issue you reported. I have thoroughly tested the game with both your Intel UHD 770 iGPU (driver version 32.0.101.6129) and a NVIDIA RTX 4060 (driver version 32.0.15.7283). Unfortunately, both configurations encountered the same issue, which suggests the problem may be related to the game itself rather than the hardware or drivers. 

Please see findings below:
Intel UHD 770 - with 32.0.101.6129: 

NVIDIA RTX 4060 with 32.0.15.7283:

At this point, I recommend reaching out, and it would be best to contact your game's developer for further assistance in resolving the issue. Should you need any additional information from us, please do not hesitate to ask.

Thank you again for your understanding, and I hope the issue is resolved promptly with the developer's support.

Best regards,

Von M.

Intel Customer Support Technician

[Ahmad33]

Hi, VonM_Intel

I think u need to Open Setup and select DirectX 7 from Graphics API. posible this problem from directX?