Gaming on Intel® Processors with Intel® Graphics
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SUDDEN FPS DROPS IN ALL GAMES

Ayush05
Novice
1,269 Views

Hello! I have an Intel UHD 620 graphics card. When I play valorant, GTA 5, the game runs normally for some time but after some time fps starts to drop. (1 to 30 ) I have tried everything. BIOS Update, Graphic Card update - downgrade, shifted to windows 11 shifted back to windows 10 tried everything but nothing happened. Please help me  

 

Please See The Recording Video :-

https://youtu.be/UZlQPTs2HH0

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4 Replies
AlHill
Super User
1,264 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Ayush05
Novice
1,263 Views

THIS ARE THE LOG FILES PLEASE CHECK IT 

 

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AlHill
Super User
1,262 Views

Two things:

1)  Do not be afraid to release the CAPS LOCK.

2)  Wait for a moderator/employee to reply.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Jean_Intel
Employee
1,221 Views

Hello Ayush05,


Thank you for posting on the Intel️® communities.  


We understand you have opened an email support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel. 


Thanks for your understanding.  


Best regards

Jean O.  

Intel Customer Support Technician


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