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Link Copied
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So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
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Hello Dog1768,
Thank you for posting on the Intel® communities.
I am sorry you are having issues with your Intel® Iris® Xe Graphics. I will be glad to assist you.
Please provide the following information:
- Was the game working fine before? If that is the case, was there any hardware change or driver/OS update that may have triggered the issue?
- Does this happen only with Sniper Elite 5? Have you tested other games?
- Is the game updated to its latest version and has all the latest patches installed?
- Provide a screen capture of the error.
As well, please perform a clean installation of the latest driver 31.0.101.4032 (https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html). Make sure to follow the clean installation instructions (https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html).
Let me know of the outcome.
Best regards,
Steven G.
Intel Customer Support Technician.
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We would like to know if you were you able to check the previous post.
Let us know if you still need assistance.
Best regards,
Steven G.
Intel Customer Support Technician.
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Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.
Best regards,
Steven G.
Intel Customer Support Technician.
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