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Sniper Elite 5 On Intel Iris Xe

Dog1768
Beginner
1,513 Views

Hello , I wanted to ask a question confirming Sniper Elite 5 On Intel Iris Xe as it crashes with error "Gpu device was lost" I Have tried setting the graphics to lowest and it still didn't work , any way you could look in to this?

 

Regards

 

 

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4 Replies
AlHill
Super User
1,509 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Steven_Intel
Moderator
1,480 Views

 

Hello Dog1768,

 

Thank you for posting on the Intel® communities.

 

I am sorry you are having issues with your Intel® Iris® Xe Graphics. I will be glad to assist you.

 

Please provide the following information:

 

  • Was the game working fine before? If that is the case, was there any hardware change or driver/OS update that may have triggered the issue?
  • Does this happen only with Sniper Elite 5? Have you tested other games?
  • Is the game updated to its latest version and has all the latest patches installed?
  • Provide a screen capture of the error.

 

As well, please perform a clean installation of the latest driver 31.0.101.4032 (https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html). Make sure to follow the clean installation instructions (https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html).

 

Let me know of the outcome.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.

 

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Steven_Intel
Moderator
1,445 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,420 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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