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Spider-Man 2 Iris Xe Glitch Please fix

SYA123
Novice
846 Views

Just like Spider-Man remastered and Miles Morales Spider-Man 2 also launches with the glitchy bugs on the iris xe. The game seems to run with 20-25fps  but the glitches make it unplayable. 
Intel's drivers later on fixed the 2 games so now they can be played at almost e 60fps experience.
We users hope they do the same for Spider-Man 2. At least fix the red glitch! the game otherwise seems playable!

https://www.youtube.com/watch?v=3CPbT2pzNmc

SYA123_0-1738335355424.png

 

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SYA123
Novice
809 Views

It's even working on gt 1030 2gb which is much much weaker than the iris xe!

SYA123_1-1738340908991.png

 

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DeancR_Intel
Moderator
606 Views

Hi SYA123,


Thank you for posting in the Community!


Please make sure you provide the following basic information when reporting a bug:

  1. What is the graphics driver you are using?
  • Confirm you are using the latest driver (32.0.101.6557/32.0.101.6262) available here Intel® Arc™ & Iris® Xe Graphics - Windows* (let us know the exact driver version you are using).
  • A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
  • You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.
  1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
  2. Provide us with the Intel SSU report from your system.
  • If you do not wish to submit the SSU report then at least provide us with the following information about your system:
    • Processor make and model.
      • Power Supply make and model.
    • Motherboard make and model.
    • Amount of memory (RAM).
    • Operating System version/build number.


I would also like to know the game settings configuration with that performance output. Please provide screenshot of the settings.


Provide a capframeX data as well so I can look into it internally for further investigation. Follow the instructions here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community


Best regards,

 

Dean R.

Intel Customer Support Technician





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kama
Beginner
331 Views

Just like Spider-Man remastered and Miles Morales Spider-Man 2 also launches with the glitchy bugs on the iris xe. The game seems to run with 20-25fps  but the glitches make it unplayable. 
Intel's drivers later on fixed the 2 games so now they can be played at almost e 60fps experience.
We users hope they do the same for Spider-Man 2. At least fix the red glitch! the game otherwise seems playable!

https://www.youtube.com/watch?v=3CPbT2pzNmc

latest version 32.0.101.6262

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DeancR_Intel
Moderator
369 Views

Hi SYA123,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.


Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
156 Views

Hi SYA123,

 

I would like to inform you that the minimum system requirements of the game that it requires NVIDIA GeForce GTX 1650 or AMD Radeon RX 5500 XT, it seems that the Intel Iris XE graphics on your system does not meet the requirements here that caused the issue: Marvel's Spider-Man 2 on Steam. 


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Hi kama, 


This is noted however please create another thread for this to avoid further confusions.

Best regards,

 

Dean R.

Intel Customer Support Technician

 

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