The game Warhammer: End Times crash on start

[Madnek]

Hello,

I have somes issues with the game warhammer vermintide: end times,

the game crash on the first loading screen.

Is it possible to do some corrections for this game.

I play with a graphic card intel arc A770.

[Andres_Intel]

Hello Madnek,

Thank you for posting on the Intel communities. I see that Warhammer: End Times is crashing in the loading screen with your Intel® Arc™ A770 Graphics, I will be happy to help you.  

In order to enhance comprehension of the issue, kindly answer to the following questions:

• Is the graphics card an Intel Branded Card or is it from another brand?
• Is there any error message when the game crashes? If so, take a screenshot.
• If you change any game setting, if it is possible, take screenshots of it. This will help us in case we need to replicate the issue.
• To know your software and hardware information, run and attach the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Madnek,

Were you able to run the Intel® SSU to know your software information?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Madnek,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician 

[Madnek]

This is the screen of the crash, usually there is info type and log file, but cause is an intel arc card it's just dont work.

the game crash just after the movie intro when you can control your character

I added information of my computer in the comment

[Andres_Intel]

Hello Madnek,

Thank you for your response.

Before closing this thread, I want to let you know that the reproduction of this issue is in progress. If you are able to provide us with screenshots of the game settings that will be helpful to replicate it as accurately as possible.

I checked the Intel® SSU report and I noticed that your system is not fully up to date, we recommend to have update it, please follow the steps below and let me know the results:

• Clean install graphics driver to version 31.0.101.4972 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. We released this graphics driver last week, it may change the behavior.
• Update BIOS to version 11.02. For installation steps, you can contact ASRock.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Madnek,

I want to let you know that we still working on the replication and we hope to have the results soon.

Remember to provide the information and follow the steps requested below:

• Clean install graphics driver to version 31.0.101.4972 with Display Driver Uninstaller (DDU), to check if the behavior changes.
• Update BIOS to version 11.02. For installation steps, you can contact ASRock. This may help to improve compatibility, performance, and stability.
• Take screenshots of the game settings to replicate the issue as accurately as possible.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Madnek,

Thank you for all your time.

We have finished with the replication of your issue, but we were unable to reproduce it. We have not faced any crashes or hands during the first game cinematic or the ones after that.

Please follow the steps below some of them have already been requested before, keep us informed of the results:

• Perform a clean installation of the graphics driver to version 31.0.101.4972 with Display Driver Uninstaller (DDU), to check if the behavior changes, this is the driver version we used for our reproduction.
• Update BIOS to version 11.02. For installation steps, you can contact ASRock. This may help to improve compatibility, performance, and stability.
• If the issue persists after the previous steps, reinstall the game.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Madnek,

Were you able to complete the BIOS and graphics driver updates to check if the behavior changes? We released a new graphics driver version 31.0.101.5074, also complete the recommended steps with that version.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Madnek]

I have done all your recommandation but I still have an error,

but I think it progress because I have an error description.

The problem it strange because it aim the drive E:

that is only a data drive with no installation,

my main drive is the drive C:

[Andres_Intel]

Hello Madnek,

Thank you for keeping me informed.

Please try reinstalling the game to see if you receive the same error message, and as soon you have the results let me know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Madnek, 

Were you able to reinstall the game to see if you receive the same error message?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Madnek]

Yes I reinstalled it already

[Andres_Intel]

Hello Madnek, 

Thank you for your response and for completing the recommended steps.

Since the issuer persists after the game reinstallation, please follow the steps below and let me know if the behavior changes:

1. Clean install graphics driver with DDU. As you have done previously. If you still need guidance, on How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
2. Last week we released a new graphics driver version 31.0.101.5081/31.0.101.5122, install it after completing the previous step.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Madnek, 

Were you able to update the graphics driver to version 31.0.101.5081/31.0.101.5122 to check if the behavior changes?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Jean_Intel]

Hello Madnek,

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician