Hello. So, as of the Worlds Part II update in No Man's Sky, anytime I use the Analysis Visor in-game, my game crashes and gives me a pop-up message stating "Unable to initialize Vulkan Swap Chain. You may not have enough video memory available." or something very close to that. I have a Dell Inspiron 15 laptop with the i7 Core processor, the iRIS Xe graphics card, and Windows 11 as my OS. Now, before the update, I had absolutely no problems running the game, so I know my laptop is capable. My question is this: how do I go about fixing this issue? I tried reinstalling the game, updating my drivers, reinstalling my graphics card, reinstalling Steam (which is what I run the game on), and even reinstalling my OS. Nothing has worked so far. I'm out of ideas. Any and all suggestions welcomed.
My PC Specs:
Installed RAM: 16.0 GB (15.7 GB usable)
System type: Windows 11 64-bit operating system, x64-based processor
Pen and touch: No pen or touch input is available for this display
CPU
12th Gen Intel(R) Core(TM) i7-1255U
Base speed: 1.70 GHz
Disk 0 (C:)
NVMe 2400A NVMe Micron 512GB
Disk 1 (D:)
Seagate One Touch w/PW SCSI Disk Device
GPU 0
Intel(R) Iris(R) Xe Graphics
Driver version: 32.0.101.6078
Driver date: 9/13/2024
DirectX version: 12 (FL 12.1)
Not sure if any of that matters, but I figure it can't hurt. Thanks in advance!
連結已複製
Hi KevKhords,
Thank you for posting here in our communities. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- If the system was functioning properly before, have there been any recent changes to your system or game settings?
- Have you attempted to verify the integrity of the game files through the game launcher or platform?
- Is your system connected to any external displays or devices that could affect graphics performance?
- Have you checked for any hardware issues, such as overheating or faulty components, that might impact graphics processing?
- Where did you obtain the updates, and what types of updates did you perform? Was it a graphics update?
- Have you conducted a clean installation of the graphics driver before installing the latest version?
- Is there any error message in the Device Manager? If so, please provide screenshots or recordings, along with the error message regarding "out of video memory."
- Please provide crash dumps or application crash logs. You can follow the guide to obtain this information.
- You can also share SSU log report so I can have s full overview of the system configuration.
Once I have this information, I will begin investigating possible resolutions. I look forward to your response.
Regards,
Randy T.
Intel Customer Support Technician
Hi KevKhords,
I just wanted to check in with you about my previous message regarding your inquiry. Have you had a chance to take a look at it? If there's anything you're unsure about or if you need more information, please feel free to reach out. I'm here to help and would be more than happy to assist with any questions you might have!
Regards,
Randy T.
Intel Customer Support Technician
Hi KevKhords,
Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested.
Regards,
Randy T.
Intel Customer Support Technician
