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Uncharted 4 crash on iris xe

Isah30
Beginner
2,512 Views
Hello, I have been having issues playing uncharted 4 on integrated iris xe without crashing all the time.
I played the first chapter smoothly without any crash but started crashing towards the end of chapter 2 and I couldn't get past it. I downloaded 100% save game to try out other chapters but every chapter I start crashes.
Please I'll appreciate all you'll do to help me out.
Thanks
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8 Replies
Jose_Intel
Employee
2,475 Views

Hello @Isah30

 

Thank you for posting on the Intel️® communities.   

 

Please answer the following:

·      Have you tried different driver versions?

·      What is the game service distribution?

 

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

 

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

 

Best regards,

Jose B.

Intel Customer Support Technician


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Isah30
Beginner
2,466 Views
Hey, thanks for your response. I have tried almost every driver from .3490 up to 4502. Though the frame rates are good but the crashes makes it unplayable. Am running steam version 1.3.20812.
No driver update seems to have address this issue.
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Jose_Intel
Employee
2,440 Views

Hello Isah30

 

Thank you for that information.   

 

Please do not forget both reports, the information is essential to continue with the support.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Isah30
Beginner
2,422 Views

Hi, thanks for the quick response and commitment on fixing this issue. Here are the attached reports. Thank you

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Jose_Intel
Employee
2,406 Views

Hello Isah30

 

Thank you for the reports.

 

I noticed that the graphics driver is not up to date, please download the latest version from here: 31.0.101.4669

 

If the issue persists, can you try installing an older version? 31.0.101.4675 or 31.0.101.4677

 

Best regards,

Jose B.

Intel Customer Support Technician


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Isah30
Beginner
2,379 Views
Hello, thanks for your concern. I have installed .4644 whql certified. I have been able to play through from chapter 5 to chapter 8 with just 2 crashes but but when restarted the game in save mode it played without crashing. I notice playing the game while building shaders and in windowed mode prevent crashes. I experience too much crashes when shaders are built 100% as of now am still playing through chapter 9 without crashes.
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Jose_Intel
Employee
2,313 Views

Hello Isah30

 

Thank you for following the steps.

 

I am glad to hear that you were able to play. Do you still need help?

 

If you do, please check our latest driver release 31.0.101.4672.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
2,275 Views

Hello Isah30

 

We hope you are having a nice day. 

  

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards. 

Jose B.  

Intel Customer Support Technician. 


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