Wie sieht die Handhabung der Raptop Lake Problematik für Europa aus

[FranyBoy]

Guten Tag,
ich habe vor 1 Woche das erste mal mit meinem i9 13900 kontinuierliche Abstürze und BSOD beim Spielen erlebt.
BIOS Update, CMOS Reset und XMP aus als Fehlerbehebungsansatz bereits ausprobiert aber es wird nicht sonderlich besser.

Wie wird die Problematik hier in Europa bzw. Deutschland gehandhabt? Sende ich ein RMA über den Händler oder gibt es direkte Ansprechpartner die das Problem schneller lösen können.

Laut aktuellen Infos online möchte Intel Garnichts machen, das wäre komplett unverschämt: https://magazin-zeytech.de/2024/07/30/intel-raptor-lake-kein-rueckruf/

[AlfredoS_Intel · Accepted solution]

Hi Franyboy,

Bitte beachten Sie, dass ich Sie nur auf Englisch unterstützen kann. Ich habe ein Web-Übersetzungstool verwendet, um diese Antwort zu übersetzen, daher kann es zu einer ungenauen Übersetzung kommen.

Thank you for posting in Intel Communities.

For these kinds of concerns, we would only advise you to update the BIOS of your motherboard to the latest and load Intel Default Settings, if you are still having problems after doing that, Once you have done that and still the same, we have options for you on how you can get warranty or RMA, and we will send it to you via email.  Please check your inbox for our message, you may need to also check your spam or junk folders if you cannot find our message.

We look forward to your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

[FranyBoy]

Hi Alfred,
thank you for the reply, i was pretty sure i had selected german for the forum and was not aware, that its only english.

Maybe that automatic translation is at fault, but the BIOS update for my B760 AORUS ELITE AX from 15 July was already applied as one of many troubleshooting methods. The BIOS update notes state: 

1. Checksum : 6214
2. Introduce the "Intel Default Settings" and enabled as default, user needs to disable it first to use GIGABYTE PerfDrive profiles
3. Update microcode 0x125 to ensure eTVB operation normally
4. Optimize CEP and power settings
   https://www.gigabyte.com/Press/News/2156
5. Processor support and optimization for i9-14900KS
6. Update Intel APO (DTT) framework version to 9.0.11405.42569
7. Add EZ-OC support for AORUS x XPG co-branding DRAM

But anyway, if the forum is not avalible in german for customers in europe, than i dont think i will find any useful information.

I dread the lead times for an RMA claim through the shop and will likely base my future CPU needs on this experience.

Best regards

[AlfredoS_Intel]

Hi Franyboy,

Thank you for your response and your feedback.

We understand your sentiments regarding this. If you wish to pursue RMA, kindly reply to the email that we sent, so we can check what options are available for you.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Franyboy,

I wanted to check if you had the chance to read the email that we sent. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Franyboy, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician